Rental Solutions Consultant

Fabick Cat; Lake Waubesa (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Fabick Cat Rentals is seeking a Rental Consultant to deliver a warm, professional experience from initial inquiry to contract completion. You will listen carefully, ask thoughtful questions, and own the customer journey, coordinating with operations, service, and sales to ensure availability and on-time delivery.

The role emphasizes service-first mindset, strong communication, and the ability to learn our equipment and rental processes.

Qualifications

• Two or more years of customer-facing experience in service, hospitality, retail, sales, or a related environment.
• Demonstrated service orientation: listens well, shows genuine care, and looks for ways to make the customer experience easier.
• Polished, confident communication skills with the ability to build trust with a wide range of customers.
• Strong judgment, ownership, and problem-solving skills, especially when priorities or customer needs change.
• Learning agility and interest in developing equipment knowledge and rental expertise; prior rental or equipment experience is preferred, not required.
• Ability to work independently, manage multiple priorities, and follow through on commitments.
• Strong phone, written, and in-person communication skills.
• Interest in building meaningful expertise and growing within the rental business over time.

Responsibilities

• Create a warm, professional, and helpful experience for every customer in person, by phone, and electronically.
• Ask thoughtful questions to understand the customer, the job to be done, timing, and equipment needs.
• Take ownership of customer requests and follow through until the need is resolved or a clear next step is established.
• Recommend appropriate rental equipment based on customer needs and partner with branch resources when additional expertise is needed.
• Prepare quotes and rental contracts and ensure required documentation and insurance coverage are complete and accurate.
• Coordinate with operations, service, sales, and other teams to support equipment availability, delivery, pickup, and customer commitments.
• Respond to customer concerns with urgency, empathy, and a solution-oriented mindset while keeping the customer informed.
• Support in-store sales, equipment inventory activities, and parts ordering for rental equipment as needed.
• Build working knowledge of Fabick Cat Rentals equipment and stay current on changes, capabilities, and applications.
• Represent Fabick Cat Rentals with professionalism, accountability, and a genuine commitment to serving customers well.
• Perform other duties as assigned.

Skills

Customer service

Active listening

Communication

Problem solving

Ownership

Learning agility

Tools

Microsoft Word

Excel

Outlook

Job description

Fabick Cat Rentals is seeking a Rental Consultant to deliver a warm, professional experience from initial inquiry to contract completion. You will listen carefully, ask thoughtful questions, and own the customer journey, coordinating with operations, service, and sales to ensure availability and on-time delivery.

The role emphasizes service-first mindset, strong communication, and the ability to learn our equipment and rental processes.