Customer-First Rental Inside Sales Specialist

Fabick CAT; Lake Waubesa (WI); On-site; USD 40,000 - 54,000; Full time

Job summary

Fabick Cat Rentals in McFarland, WI, seeks a Rental Inside Sales Representative to deliver a welcoming, professional rental experience from inquiry to contract completion. You will listen to customers, understand their needs, and connect them with the right equipment solutions.

The role emphasizes a service-first mindset, strong communication, and teamwork across operations and sales to ensure equipment availability and timely delivery.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Two+ years of customer-facing experience in service, hospitality, retail, sales, or related environment.
• Polished communication and ability to build trust with diverse customers.
• Ability to manage multiple priorities and follow through on commitments.

Responsibilities

• Provide warm, professional customer experiences in person, by phone, and electronically.
• Ask questions to understand customer needs and equipment requirements.
• Own customer requests from inquiry to contract completion.
• Prepare quotes and rental contracts with accurate documentation and insurance where required.
• Coordinate with operations, service, and sales teams to ensure equipment availability and delivery.
• Respond to customer concerns with urgency and empathy, offering solutions.
• Support in-store sales, inventory activities, and parts ordering as needed.
• Develop knowledge of Fabick Cat Rentals equipment and offerings.

Skills

Customer service

Communication

Relationship building

Problem solving

Multitasking

Data entry

Education

High school diploma or equivalent

Associate degree preferred

Tools

MS Word

MS Excel

Outlook

Business systems

Job description

Fabick Cat Rentals in McFarland, WI, seeks a Rental Inside Sales Representative to deliver a welcoming, professional rental experience from inquiry to contract completion. You will listen to customers, understand their needs, and connect them with the right equipment solutions.

The role emphasizes a service-first mindset, strong communication, and teamwork across operations and sales to ensure equipment availability and timely delivery.