Rental Solutions Specialist

Fabick CAT; Cape Girardeau (MO); On-site; USD 40,000 - 56,000; Full time

Job summary

Fabick Cat Rentals in Cape Girardeau is seeking a Rental Inside Sales Representative who creates a welcoming, professional rental experience from inquiry to contract completion. You will listen to customers, understand their needs, and connect them with the right equipment solution, coordinating with operations, service, and sales to ensure accurate quotes and timely delivery.

A service-first mindset and strong communication are essential.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Two or more years of customer-facing experience required.
• Strong communication and problem-solving skills.
• Proficiency with MS Word, Excel, Outlook and data entry.

Responsibilities

• Create a warm, professional, and helpful experience for every customer in person, by phone, and electronically.
• Ask thoughtful questions to understand the customer, the job to be done, timing, and equipment needs.
• Take ownership of customer requests and follow through until the need is resolved or a clear next step is established.
• Prepare quotes and rental contracts and ensure required documentation and insurance coverage are complete and accurate.
• Coordinate with operations, service, sales, and other teams to support equipment availability, delivery, pickup, and customer commitments.
• Respond to customer concerns with urgency, empathy, and a solution-oriented mindset while keeping the customer informed.
• Support in-store sales, equipment inventory activities, and parts ordering for rental equipment as needed.
• Build working knowledge of Fabick Cat Rentals equipment and stay current on changes, capabilities, and applications.
• Represent Fabick Cat Rentals with professionalism, accountability, and a genuine commitment to serving customers well.

Skills

Customer-facing experience

Communication skills

Strong judgment

Ownership

Data entry

Multi-tasking

Learning agility

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Fabick Cat Rentals in Cape Girardeau is seeking a Rental Inside Sales Representative who creates a welcoming, professional rental experience from inquiry to contract completion. You will listen to customers, understand their needs, and connect them with the right equipment solution, coordinating with operations, service, and sales to ensure accurate quotes and timely delivery.

A service-first mindset and strong communication are essential.