Rental Inside Sales Representative

Fabick Cat; Joplin (MO); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Fabick Cat Rentals is seeking a Rental Consultant to greet customers, understand their needs, and connect them with the right equipment solution. You will own the rental experience from inquiry to contract, coordinating with operations and sales to ensure accurate quotes, documentation, and insurance coverage.

A strong service mindset, polished communication, and the ability to work independently are essential for success in this role at Fabick Cat Rentals.

Qualifications

• Two or more years of customer-facing experience in service, hospitality, retail, sales, or a related environment.
• Demonstrated service orientation: listens well, shows genuine care, and looks for ways to make the customer experience easier.
• Polished, confident communication skills with the ability to build trust with a wide range of customers.
• Strong judgment, ownership, and problem-solving skills, especially when priorities or customer needs change.
• Learning agility and interest in developing equipment knowledge and rental expertise; prior rental or equipment experience is preferred, not required.
• Ability to work independently, manage multiple priorities, and follow through on commitments.
• Strong phone, written, and in-person communication skills.
• Comfort using Microsoft Word, Excel, Outlook, and business systems; accurate data entry required.
• Interest in building meaningful expertise and growing within the rental business over time.

Responsibilities

• Create a warm, professional, and helpful experience for every customer in person, by phone, and electronically.
• Ask thoughtful questions to understand the customer, the job to be done, timing, and equipment needs.
• Take ownership of customer requests and follow through until the need is resolved or a clear next step is established.
• Recommend appropriate rental equipment based on customer needs and partner with branch resources when additional expertise is needed.
• Prepare quotes and rental contracts and ensure required documentation and insurance coverage are complete and accurate.
• Coordinate with operations, service, sales, and other teams to support equipment availability, delivery, pickup, and customer commitments.
• Respond to customer concerns with urgency, empathy, and a solution-oriented mindset while keeping the customer informed.
• Support in-store sales, equipment inventory activities, and parts ordering for rental equipment as needed.
• Build working knowledge of Fabick Cat Rentals equipment and stay current on changes, capabilities, and applications.
• Represent Fabick Cat Rentals with professionalism, accountability, and a genuine commitment to serving customers well.
• Perform other duties as assigned.

Skills

Customer-facing experience

Service orientation

Communication skills

Problem solving

Learning agility

Independent work

Data entry accuracy

Tools

Microsoft Word

Excel

Outlook

CRM systems

Job description

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com

Why Work For Us!

At Fabick Cat, you are beyond just an employee; you are part of the Fabick family. For more than 100 years, our vision has been "To Ever Serve Our Customers Better." That legacy is built by hiring and developing great people, investing in their growth, and empowering them to build successful careers. We offer a highly competitive total compensation and benefits package and the opportunity to help carry that service legacy forward.

Job Summary:

The Rental Consultant is often the first impression customers have of Fabick Cat Rentals. This role creates a welcoming, professional rental experience by listening carefully, understanding what the customer is trying to accomplish , and helping connect them with the right equipment solution. The Rental Consultant owns the customer experience from the initial inquiry through contract completion, combining genuine care, polished communication, sound judgment, and strong follow-through. Success requires a service-first mindset and the willingness to learn our equipment, systems, and rental processes.

Responsibilities:

• Create a warm, professional, and helpful experience for every customer in person, by phone, and electronically.
• Ask thoughtful questions to understand the customer, the job to be done, timing, and equipment needs.
• Take ownership of customer requests and follow through until the need is resolved or a clear next step is established .
• Recommend appropriate rental equipment based on customer needs and partner with branch resources when additional expertise is needed.
• Prepare quotes and rental contracts and ensure required documentation and insurance coverage are complete and accurate.
• Coordinate with operations, service, sales, and other teams to support equipment availability, delivery, pickup, and customer commitments.
• Respond to customer concerns with urgency, empathy, and a solution-oriented mindset while keeping the customer informed.
• Support in-store sales, equipment inventory activities, and parts ordering for rental equipment as needed.
• Build working knowledge of Fabick Cat Rentals equipment and stay current on changes, capabilities, and applications.
• Represent Fabick Cat Rentals with professionalism, accountability, and a genuine commitment to serving customers well.
• Perform other duties as assigned.

Requirements

Qualifications:

• Two or more years of customer-facing experience in service, hospitality, retail, sales, or a related environment required.
• Demonstrated service orientation: listens well, shows genuine care, and looks for ways to make the customer experience easier.
• Polished, confident communication skills with the ability to build trust with a wide range of customers.
• Strong judgment, ownership, and problem-solving skills, especially when priorities or customer needs change .
• Learning agility and interest in developing equipment knowledge and rental expertise ; prior rental or equipment experience is preferred, not required .
• Ability to work independently, manage multiple priorities, and follow through on commitments.
• Strong phone, written, and in-person communication skills.
• Comfort using Microsoft Word, Excel, Outlook, and business systems; accurate data entry required .
• Interest in building meaningful expertise and growing within the rental business over time.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit for long periods , stand, walk, bend, and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

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