Customer Service Specialist - Fast-Paced Support & Billing

United Rentals; Honolulu (HI); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Paid Parental Leave

Compassion Fund

Employee Discount

Career Development

Vacation Buy-Up

Early Wage Access

Paid Sick Leave

Inclusive culture

Job summary

United Rentals is seeking a Customer Service Representative to provide service and support to internal and external customers. You will be the first point of contact in a fast-paced environment, requiring professionalism and clear communication.

You will handle inquiries, direct calls and emails, log details in Rentalman, and uphold documented processes while delivering accurate, timely service. This role offers opportunities for career development and advancement within United Rentals.

Qualifications

• High School diploma or equivalent.
• 1–2 years of Customer Service experience.
• Strong verbal skills and clear articulation.
• 40 WPM data entry proficiency.
• Proficiency with Microsoft Office applications.
• Ability to handle high-volume tasks and work under stress.
• Excellent time-management and attention to detail.

Responsibilities

• Answer and direct inbound customer service calls and emails.
• Log all call details into Rentalman ERP.
• Escalate after-hours emergency service and rental requests.
• Adhere to processes and call guidelines.
• Perform other duties as needed.

Skills

Customer service

Verbal communication

Data entry 40 wpm

Time management

Organizational skills

Conflict resolution

Education

High School diploma

Tools

Rentalman ERP

Microsoft Office

Job description

United Rentals is seeking a Customer Service Representative to provide service and support to internal and external customers. You will be the first point of contact in a fast-paced environment, requiring professionalism and clear communication.

You will handle inquiries, direct calls and emails, log details in Rentalman, and uphold documented processes while delivering accurate, timely service. This role offers opportunities for career development and advancement within United Rentals.