Rental Service Supervisor: Field Operations Leader

Fabick Cat; Sturtevant (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Fabick Cat is seeking a Rental Service Supervisor in Sturtevant, WI. The role oversees service requests, staffing, and logistics for customer equipment needs. You will coordinate routes, manage records, and coach team members while upholding safety and company standards.

We value strong communication, confidentiality, and the ability to optimize service delivery. A background in service supervision and relevant software proficiency is preferred.

Qualifications

• Bachelor's degree preferred but not required.
• 3–7 years of service experience required.
• 5+ years in supervision, preferably supervising technicians.
• Excellent written and oral communication skills required.
• Proficiency in Microsoft Word, Excel and other business software applications.
• Ability to maintain a high degree of confidentiality required.

Responsibilities

• Reviews service requests to ascertain cause and customer address.
• Determines staff hours, number of personnel, and parts required for service calls.
• Prepares schedules for service personnel and assigns routes.
• Arranges transportation of machines to customer location or shop for repairs.
• Keeps records of work hours, parts used, and work performed.
• Requisitions replacement parts and supplies.
• Counsels employees about work-related issues and helps correct deficiencies.
• Monitors work levels and reviews performance.
• Inspects work areas and equipment for unsafe conditions or rule violations.
• Investigates accidents and prepares reports of findings.
• Compiles operational and personnel records and statistics.
• Performs any and all duties as assigned.

Skills

Service supervision

Customer service

Staff scheduling

Confidentiality

Communication skills

Education

Bachelor's degree in Business Management or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Fabick Cat is seeking a Rental Service Supervisor in Sturtevant, WI. The role oversees service requests, staffing, and logistics for customer equipment needs. You will coordinate routes, manage records, and coach team members while upholding safety and company standards.

We value strong communication, confidentiality, and the ability to optimize service delivery. A background in service supervision and relevant software proficiency is preferred.