Rental & Service Manager — Career Growth & Customer Impact

Ossian Hardware; Ossian (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Training & development

Employee discounts

Careers Advancement Opportunities

Locally owned and operated

Job summary

Ossian Hardware in Bluffton, IN is seeking a Rental/Service Manager to oversee scheduled maintenance and repair of small engines, outdoor power and rental equipment. You will assist customers, prepare rental forms from a POS system, explain rental fees, and coordinate rentals to ensure excellent service.

The role requires operating the Bluffton Rentco location and managing daily shop operations, invoicing, rentals, and maintenance scheduling in a computer-based system.

Qualifications

• Able to work flexible schedule including Saturdays.
• Superior organizational skills with attention to detail.
• Strong computer skills and ability to learn computer-based concepts quickly.
• Capable of handling multiple tasks at one time.
• Good driving record, some delivery and pick-ups.
• Engage in discussions with customers related to the proper equipment based on customers’ needs.
• Knowledge of, or be able to learn about all rental equipment, including operation, application, capabilities, and limitations.
• Knowledge of routine maintenance and troubleshooting requirements of all rental equipment.
• Aptitude/general knowledge of small engines.
• Ability to perform light tune-ups, oil changes, and small parts replacement on rental equipment.

Responsibilities

• Build and maintain customer relationships.
• Answer incoming phone calls and provide rental rates and quotes.
• Check rentals in and out each day and maintain contract files and rental reservations.
• Write rental contracts on a PC program.
• Schedule pick-up and/or delivery of rental equipment and load/unload equipment.

Skills

Customer relations

Scheduling

POS software

Contract management

Safety guidance

Computer skills

Delivery coordination

Small engine knowledge

Maintenance knowledge

Tools

PC programs

POS systems

Job description

Ossian Hardware in Bluffton, IN is seeking a Rental/Service Manager to oversee scheduled maintenance and repair of small engines, outdoor power and rental equipment. You will assist customers, prepare rental forms from a POS system, explain rental fees, and coordinate rentals to ensure excellent service.

The role requires operating the Bluffton Rentco location and managing daily shop operations, invoicing, rentals, and maintenance scheduling in a computer-based system.