Rental & Service Manager — Growth, Customer Focus & Ops

Ossian Hardware; Ossian (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

varies by location

Locally owned and operated

Career Advancement Opportunities

Bonus based on performance

Training & development

Employee discounts

Job summary

Ossian Hardware in Bluffton, IN, is seeking a Rental/Service Manager to oversee the daily operation of our Bluffton Rentco location. You will insure scheduled maintenance, evaluate and repair small engines, outdoor power equipment and rental gear, and assist customers in a polite and friendly manner.

Responsibilities include explaining rental terms, scheduling equipment, demonstrating safety features, coordinating with team, and maintaining accurate invoices and contracts using a POS system.

Qualifications

• Flexibility to work Saturdays and include hours as needed.
• Excellent organizational skills with attention to detail.
• Strong computer skills and ability to learn computer-based concepts quickly.
• Experience handling multiple tasks in a busy rental environment.
• Valid driving record with some delivery/pick-up duties.
• Knowledge of rental equipment operations, safety features and capabilities.
• Ability to perform light tune-ups, oil changes and small parts replacement.

Responsibilities

• Build and maintain customer relationships.
• Answer incoming phone calls and provide rental rates and quotes.
• Check rentals in and out each day and maintain contract files and rental reservations.
• Write rental contracts on a PC program.
• Schedule pick-up and/or delivery of rental equipment and load/unload equipment.

Skills

Customer service

Organization

Computer skills

Multitasking

Delivery/Pick-up coordination

Communication with customers

Small engines knowledge

Maintenance & troubleshooting

Tune-ups & oil changes

Tools

POS system

Job description

Ossian Hardware in Bluffton, IN, is seeking a Rental/Service Manager to oversee the daily operation of our Bluffton Rentco location. You will insure scheduled maintenance, evaluate and repair small engines, outdoor power equipment and rental gear, and assist customers in a polite and friendly manner.

Responsibilities include explaining rental terms, scheduling equipment, demonstrating safety features, coordinating with team, and maintaining accurate invoices and contracts using a POS system.