Rental Service Advisor - Customer Excellence & Growth

Carter Machinery Company, Inc; Manassas (VA); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) match

Life Insurance

Tuition Reimbursement

Referral Bonus

Tool Allowances

Tech Discounts

Overtime

Job summary

Carter Machinery Co. Inc. in Manassas, Virginia, is seeking a PSD Rental Service Advisor to communicate with customers, gather issue details, and provide timely repair updates. The role requires strong communication, multitasking, and a focus on customer satisfaction.

You will open and process work orders, ensure technicians understand requests, and support a positive customer experience while adhering to Carter Way values.

Qualifications

• Must have excellent customer service skills and the ability to deal with stressful situations.

Responsibilities

• Gathers information on PSD rental equipment issues and provides repair status updates.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

MS Office proficiency

Equipment knowledge

Shift flexibility

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Carter Machinery Co. Inc. in Manassas, Virginia, is seeking a PSD Rental Service Advisor to communicate with customers, gather issue details, and provide timely repair updates. The role requires strong communication, multitasking, and a focus on customer satisfaction.

You will open and process work orders, ensure technicians understand requests, and support a positive customer experience while adhering to Carter Way values.