Power Systems Rental Support Advisor

Carter Machinery, Inc.; Manassas (VA); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with company match

Paid time off

Tuition reimbursement

Life and disability insurance

Tool allowances

Job summary

Carter Machinery in Manassas, VA is seeking a PSD Rental Service Advisor to communicate with customers and coordinate PSD rental equipment repairs. You will open and process work orders and provide timely repair status updates to ensure customer satisfaction.

The ideal candidate has at least two years of service-related experience, strong communication skills, proficiency with Microsoft Office, and knowledge of generators, air compressors, and temperature control products.

Qualifications

• Two years of service-related experience.
• Rental industry experience is a plus.
• Strong oral and written communication skills.
• Attention to detail and the ability to multi-task.
• Working knowledge of generators, air compressors and temperature control products is preferred.

Responsibilities

• Communicate with internal and external customers to gather information on PSD rental equipment issues and provide repair status updates.
• Open and process work orders using detailed customer requests to ensure technician understanding and customer satisfaction.
• Promote a positive customer experience and uphold Carter Way values.

Skills

Customer service

Strong communication

Multi-tasking

Attention to detail

Generator/rotating equipment knowledge

Shift flexibility

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Carter Machinery in Manassas, VA is seeking a PSD Rental Service Advisor to communicate with customers and coordinate PSD rental equipment repairs. You will open and process work orders and provide timely repair status updates to ensure customer satisfaction.

The ideal candidate has at least two years of service-related experience, strong communication skills, proficiency with Microsoft Office, and knowledge of generators, air compressors, and temperature control products.