POWER SYSTEMS DIVISION (PSD) RENTAL SERVICE ADVISOR

Carter Machinery Company, Inc; Manassas (VA); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) match

Life Insurance

Tuition Reimbursement

Referral Bonus

Tool Allowances

Tech Discounts

Overtime

Job summary

Carter Machinery Co. Inc. in Manassas, Virginia, is seeking a PSD Rental Service Advisor to communicate with customers, gather issue details, and provide timely repair updates. The role requires strong communication, multitasking, and a focus on customer satisfaction.

You will open and process work orders, ensure technicians understand requests, and support a positive customer experience while adhering to Carter Way values.

Qualifications

• Must have excellent customer service skills and the ability to deal with stressful situations.

Responsibilities

• Gathers information on PSD rental equipment issues and provides repair status updates.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

MS Office proficiency

Equipment knowledge

Shift flexibility

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Join a Company That's Built to Elevate You.

At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Power Systems Division (PSD) Rental Service Advisor

Manassas, Virginia

$60,000 - $83,000 per year

The PSD Rental Service Advisor is responsible for communicating with internal and external customers to gather information regarding PSD rental equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.

Requirements for the PSD Rental Service Advisor position include:

• Must have excellent customer service skills and the ability to deal with stressful situations
• Must be a strong communicator with excellent oral and written communication skills
• Must be able to effectively multi-task
• Must have an attention to detail
• Working knowledge of the function and repair of generators, air compressors and temperature control products preferred
• Must be able to work any shift
• Must be proficient with Microsoft Office Products
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates with:

• Minimum two years' service related experience
• Rental industry experience a plus
• High School diploma or equivalent

Physical Requirements:

• Regularly required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programsTuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you’re looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.