Power Systems Rental Support Specialist

Carter Machinery Company, Inc.; Manassas (VA); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401(k) match up to 6%

Life and disability insurance

Training programs

Job summary

Carter Machinery Co. Inc. is seeking a PSD Rental Service Advisor to join the Power Systems Division on-site at our Manassas location.

You will act as the liaison with customers, gather information on rental equipment issues, and provide timely repair status updates as repairs proceed. You will open and process work orders, ensure accurate details for technicians, and strive to deliver an excellent customer experience.

Qualifications

• Must have excellent customer service skills and the ability to deal with stressful situations.
• Must be a strong communicator with excellent oral and written communication skills.
• Must be able to effectively multi-task and organize workload.
• Attention to detail is essential for accurate work orders and updates.
• Working knowledge of generators, air compressors and temperature control products preferred.

Responsibilities

• Communicate with internal and external customers to gather information about PSD rental equipment issues.
• Provide repair status updates while repairs are in progress.
• Open and process work orders efficiently using detailed customer requests.
• Ensure technicians understand issues and customer requirements for timely resolution.
• Promote a positive customer experience and uphold Carter Way core values.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Stress management

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Carter Machinery Co. Inc. is seeking a PSD Rental Service Advisor to join the Power Systems Division on-site at our Manassas location.

You will act as the liaison with customers, gather information on rental equipment issues, and provide timely repair status updates as repairs proceed. You will open and process work orders, ensure accurate details for technicians, and strive to deliver an excellent customer experience.