Power Systems Rental Support Specialist

Carter Machinery Company; Manassas (VA); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) matching

Life and disability insurance

Job summary

Carter Machinery Co. Inc. is seeking a Power Systems Division (PSD) Rental Service Advisor in Manassas, VA.

This full-time, on-site role focuses on coordinating PSD rental equipment support and communicating with customers to gather information and provide status updates throughout repairs. You’ll open and process work orders with accurate details, ensure technician understanding, and strive for exceptional customer satisfaction.

Qualifications

• Two years of service-related experience preferred.
• Excellent oral and written communication.
• Ability to work under pressure and multi-task.

Responsibilities

• Communicate with customers to gather information on PSD rental equipment issues.
• Provide repair status updates during repairs.
• Open and process work orders accurately and efficiently.
• Ensure technicians understand customer requests.
• Promote a positive customer experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

MS Office Proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Carter Machinery Co. Inc. is seeking a Power Systems Division (PSD) Rental Service Advisor in Manassas, VA.

This full-time, on-site role focuses on coordinating PSD rental equipment support and communicating with customers to gather information and provide status updates throughout repairs. You’ll open and process work orders with accurate details, ensure technician understanding, and strive for exceptional customer satisfaction.