Return Agent - Reno - Tahoe Airport

Enterprise Mobility; Reno (NV); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Paid time off

Employee discount

401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, operating the Enterprise Rent‑Car, National Car Rental, and Alamo brands, is hiring a Return Agent in Reno, NV. The position involves greeting customers, processing returns, and ensuring quick, courteous service at the branch.

The role requires a valid driver’s license, customer service experience, and a commitment to consistent attendance. The job offers a full-time schedule with shifts such as 330a-12p and 12p-830p, and benefits including PTO, health, dental, vision, life

Qualifications

• Minimum 1 year of customer service and sales experience in retail, guest service, or hospitality.
• 18 years or older and eligible to work in the United States.
• Valid driver’s license with limited moving violations within the past 3 years.
• No drug or alcohol convictions on driving record within the past 5 years (DUI/DWI).

Responsibilities

• Greet customers on arrival using approved dialogue.
• Remind customers to check for personal belongings.
• Identify items found in vehicles and log them into lost and found.
• Explain rental charges and provide accurate receipts.
• Provide information about transportation to airport terminal politely.

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Job description

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

Opening available at the following branch location: 2555 Aviation Blvd, Reno, NV 89502

This is a full time position that pays $17 / hour.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules Available

• 330a-12p
• 12p-830p

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings.
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year of customer service and sales experience in retail, guest service, or hospitality.
• Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).

Equal Opportunity Employer/Disability/Veterans