Rental Fleet Operations & Customer Experience Lead

Jim Shorkey Auto Group; Pittsburgh (Allegheny County, ND); On-site; USD 21,000 - 30,000; Full time

Job summary

Jim Shorkey Auto Group's Toyota dealership is seeking a Rental Fleet Specialist to oversee daily rental operations and ensure fleet readiness. You will deliver outstanding customer service while accurately processing check-outs/check-ins and managing reservations.

The role involves coordination with service advisors, handling payments, and promoting rental services to guests and clients, with attention to insurance documentation and database accuracy.

Qualifications

• Valid driver's license with clean driving record.
• Ability to perform light vehicle cleaning and fueling.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail for fleet management.

Responsibilities

• Process rental check-outs and check-ins following policy.
• Manage reservations and payments via cash, check, or card.
• Maintain rental database for vehicle status and maintenance.
• Coordinate damage repairs and insurance claims for rental units.
• Prepare vehicles and stage them for rental readiness.
• Promote rental services to dealership guests and service clients.

Skills

Customer service

Attention to detail

Communication

Organizational skills

Physical stamina

Job description

Jim Shorkey Auto Group's Toyota dealership is seeking a Rental Fleet Specialist to oversee daily rental operations and ensure fleet readiness. You will deliver outstanding customer service while accurately processing check-outs/check-ins and managing reservations.

The role involves coordination with service advisors, handling payments, and promoting rental services to guests and clients, with attention to insurance documentation and database accuracy.