Premium Rental Fleet Operations Specialist

Murrysville, PA; Pittsburgh (Allegheny County); Hybrid; USD 17,000 - 25,000; Full time

Job summary

The Rental Fleet Specialist at Jim Shorkey Toyota oversees daily rental operations, ensures fleet readiness, and delivers excellent customer service. You will manage check-outs/check-ins, verify IDs, insurance, and payments, and keep the rental database up to date with vehicle status and maintenance.

You will also coordinate repairs and insurance claims, prepare vehicles for rental, and actively promote rental services to guests and service customers alike.

Qualifications

• Valid driver's license with a clean driving record.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service abilities.
• Capability to perform physical tasks including cleaning and fueling.
• Ability to coordinate with service advisors for smooth hand-offs.

Responsibilities

• Process rental vehicle check-outs and check-ins following policy.
• Verify customer ID, active insurance, and credit card details before release.
• Handle reservations, optimize fleet availability, and process payments.
• Maintain rental database tracking vehicle status, mileage, and maintenance.
• Coordinate damage repairs and insurance claims for rental units.
• Prepare vehicles: clean, refuel, stage, and set up signage.
• Promote rental vehicle services to dealership guests and clients.

Skills

Customer service

Organizational skills

Communication

Attention to detail

Cash handling

Job description

Description

Job Summary:

The Rental Fleet Specialist is responsible for managing the daily operations of Jim Shorkey Toyota's rental vehicle department. This role involves delivering exceptional customer service, overseeing rental availability, maintaining fleet readiness, and executing administrative tasks in compliance with Jim Shorkey Auto Group policies.

Key Responsibilities:

• Customer Service & Operations: Process rental vehicle check-outs and check-ins strictly following Jim Shorkey Auto Group policy. Verify customer identification, active auto insurance coverage, and credit card details prior to vehicle release.
• Payment & Reservation Management: Handle rental reservations, optimize fleet availability, and process payments via cash, check, or credit card.
• Fleet & Data Management: Maintain the rental database to track vehicle status, mileage, and required maintenance.
• Claims & Repairs: Coordinate damage repairs and handle associated insurance claims and internal repairs for rental units.
• Vehicle Preparation & Logistics: Perform light to moderate cleaning and fuel vehicles as needed to ensure rental readiness. Stage vehicles in designated parking areas and set up promotional signage.
• Sales & Promotion: Actively promote the rental vehicle service to dealership guests and service department clients.

Requirements

Qualifications:

• Valid driver's license with a clean driving record.
• Strong organizational skills and attention to detail for visual vehicle inspection and management of database and insurance documentation.
• Excellent communication and customer service abilities.
• Capability to perform physical tasks, including light vehicle cleaning, fueling, and lot staging.
• Coordinate with service advisors to provide a smooth rental hand-off and return process.