Rental Counter Specialist – Auto & Fleet

Fred Haas Companies; Houston (TX); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K

Vacation time

holidays and sick leave

continuing education and training

Job summary

Fred Haas Toyota Country is hiring a Rental Operator to run our Toyota Rent a Car counter. You will be the first point of contact for rental customers, including service loaner and warranty rental guests, retail renters, and insurance replacement customers.

You'll keep the fleet ready, the paperwork accurate, and the process moving. Responsibilities include greeting customers, processing agreements, inspecting vehicles, and coordinating with service advisors.

Qualifications

• Valid driver's license with an acceptable driving record.
• Customer service experience; rental, dealership, or automotive experience is a plus.
• Strong attention to detail with contracts, cash handling, and documentation.
• Comfortable with computers and learning new software.
• Ability to work schedule, e.g., weekdays and Saturdays.

Responsibilities

• Greet customers and process rental agreements, check-outs, and returns accurately in the rental system.
• Verify driver's licenses, proof of insurance, and payment before releasing vehicles.
• Inspect vehicles at check-out and check-in, and document fuel, mileage, and damage with photos.
• Coordinate with Service Advisors on warranty, loaner, and customer-pay rental authorizations.
• Track fleet availability, schedule reservations, and keep vehicles cleaned, fueled, and ready.
• Close out rental contracts and turn in daily paperwork and receipts to Accounting.
• Follow up on overdue returns, tolls, citations, and damage claims.
• Move vehicles on the lot and between locations as needed.

Skills

Customer service

Attention to detail

Computer skills

Scheduling flexibility

Job description

Fred Haas Toyota Country is hiring a Rental Operator to run our Toyota Rent a Car counter. You will be the first point of contact for rental customers, including service loaner and warranty rental guests, retail renters, and insurance replacement customers.

You'll keep the fleet ready, the paperwork accurate, and the process moving. Responsibilities include greeting customers, processing agreements, inspecting vehicles, and coordinating with service advisors.