Rental Fleet & Claims Coordinator

Germain Ford of Sidney; Dublin (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Vacation/Company Holidays

Competitive Wage Plans

Professional Development

Employee Discounts

Job summary

Germain Honda of Dublin in Dublin, OH, is seeking a dedicated Rental Fleet Coordinator to manage the insurance claim process from start to finish while delivering outstanding customer service. This full-time role requires strong organization, attention to detail, timely communication, and coordination with customers, insurers, rental locations, and internal teams.

Responsibilities include handling claims, opening and tracking repair orders, documenting vehicle damage, and maintaining accurate

Qualifications

• 2 years of experience in car rental, auto service, insurance claims, or customer service.
• Attention to detail for fleet audits and accurate records.
• Proficient with Microsoft Office and fleet management software.

Responsibilities

• Manage insurance claim process from start to finish with care.
• Open and track repair/service orders for rental vehicles.
• Accurately handle customer information for rental agreements and contracts.
• Document vehicle damage, distinguishing pre-existing vs. new damage.
• Handle confidential customer and insurance information professionally.
• Resolve discrepancies during audits or disputed damage claims.

Skills

Insurance claims

Customer service

Microsoft Office

Fleet management

Tools

TSD DEALER program

Job description

Germain Honda of Dublin in Dublin, OH, is seeking a dedicated Rental Fleet Coordinator to manage the insurance claim process from start to finish while delivering outstanding customer service. This full-time role requires strong organization, attention to detail, timely communication, and coordination with customers, insurers, rental locations, and internal teams.

Responsibilities include handling claims, opening and tracking repair orders, documenting vehicle damage, and maintaining accurate