Rental Fleet Claims & Coordination Specialist

Germain Ford of Beavercreek; Dublin, Northern (OH, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Insurance

401(k) Employer Match

Paid Vacation/Holidays

Competitive Wage Plans

Professional Development

Employee Discounts

Job summary

Germain Honda of Dublin is seeking a Rental Fleet Coordinator in Dublin, OH. This full-time role manages the insurance claim process from start to finish, while delivering excellent customer service and cross-departmental support.

You will coordinate with customers, insurance companies, rental locations, and internal teams to keep claims moving smoothly, document damage, and maintain accurate fleet records.

Qualifications

• 2 years of experience in car rental, auto service, insurance claims, or customer service preferred.
• Strong attention to detail for weekly/monthly fleet audits.
• Proficient in Microsoft Office (Excel, Word) and comfortable learning rental/fleet management software TSD DEALER program.
• Strong written and verbal communication skills for customer-facing interactions.
• Valid driver’s license, often required.

Responsibilities

• Open and track insurance claim processes from start to finish.
• Open and track repair/service orders.
• Accurately handle customer information for rental agreements and contracts (credit cards, ID, insurance).
• Documenting vehicle damage (writing damage reports, noting pre-existing vs. new damage).
• Handle confidential customer and insurance information professionally.
• Resolving discrepancies during audits or disputed damage claims.

Skills

Attention to detail

Strong communication

Organizational skills

Multitasking

Bilingual communication

Tools

Microsoft Excel

Microsoft Word

TSD DEALER program

Job description

Germain Honda of Dublin is seeking a Rental Fleet Coordinator in Dublin, OH. This full-time role manages the insurance claim process from start to finish, while delivering excellent customer service and cross-departmental support.

You will coordinate with customers, insurance companies, rental locations, and internal teams to keep claims moving smoothly, document damage, and maintain accurate fleet records.