Rental Fleet Claims & Coordination Specialist

Germain Honda of Dublin; Dublin, Northern (OH, KY); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid vacation

Professional development

Employee discounts

Job summary

Germain Honda of Dublin seeks a Rental Fleet Coordinator to manage the insurance claim process from start to finish while supporting the internal team. You will coordinate with customers, insurance companies, rental locations, and departments to handle claims efficiently and maintain a positive customer experience.

The role requires strong organizational skills, attention to detail, timely communication, and proficiency with Microsoft Office and fleet software.

Qualifications

• 2 years of experience in car rental, auto service, insurance claims, or customer service preferred.
• Strong attention to detail for accurate weekly/monthly fleet audits.
• Proficient in Microsoft Office (Excel, Word) and comfortable learning rental/fleet management software TSD DEALER program.
• Strong written and verbal communication skills for customer-facing interactions.
• Organizational skills, ability to multitask.
• Familiarity with insurance carrier claim portals and processes.
• Bilingual communication skills a plus
• Valid driver's license, often required

Responsibilities

• Working knowledge of insurance claims processes, including filing and internal claim handling
• Open and track repair/service orders
• Accurately handle customer information for rental agreements and contracts (credit cards, ID, insurance)
• Documenting vehicle damage (writing damage reports, noting pre-existing vs. new damage)
• Handle confidential customer and insurance information professionally
• Resolving discrepancies during audits or disputed damage claims

Skills

Strong written and verbalcommunication

Organizational skills

Multitasking

Bilingual communication

Tools

Microsoft Office (Excel, Word)

TSD DEALER program

Job description

Germain Honda of Dublin seeks a Rental Fleet Coordinator to manage the insurance claim process from start to finish while supporting the internal team. You will coordinate with customers, insurance companies, rental locations, and departments to handle claims efficiently and maintain a positive customer experience.

The role requires strong organizational skills, attention to detail, timely communication, and proficiency with Microsoft Office and fleet software.