Rental Customer Service Specialist

Enterprise; Logan (UT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise is seeking a Customer Service Representative in Logan, UT to deliver high-quality service to both internal and external customers, primarily face-to-face, supporting branch and rental needs.

You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a busy branch or airport location. Salary starts at $17.50/hour with benefits.

Qualifications

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• Must be at least 18 years old.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution for customers and vendors.
• Manage outgoing calls for callbacks, accounts receivable, and miscellaneous tasks.
• Provide high-level customer service in person and over the phone to assess rental needs.
• Meet and greet customers promptly and professionally; provide directions and assistance.
• Process returns, check-ins, and exit kiosk transactions; communicate rental terms and vehicle features.
• May upsell protection products, upgrades, fuel options and other equipment; notify management of vehicle issues.
• Perform basic administrative and accounting tasks, billing support, and reporting as needed.

Skills

Valid driver's license

Work authorization in the US

18+ years old

Job description

Enterprise is seeking a Customer Service Representative in Logan, UT to deliver high-quality service to both internal and external customers, primarily face-to-face, supporting branch and rental needs.

You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a busy branch or airport location. Salary starts at $17.50/hour with benefits.