Customer Service Representative

Enterprise Holdings; Logan (UT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings Logan is seeking a Customer Service Representative to deliver a high level of service to both internal and external customers at the Logan branch. You will assist with rental needs, provide administrative support, and serve as a rental back-up in a busy location.

The position pays starting at $17.50/hour and is on-site at 896 1/2 N Main St, Logan, UT. You will receive local training, benefits, and opportunities to grow within a nationwide rental company while helping

Qualifications

• Experience focused on delivering high-level customer service to both internal and external customers.
• Ability to answer questions, provide information, and resolve issues efficiently.
• Strong communication and interpersonal skills for in-person and phone interactions.

Responsibilities

• Take incoming calls for reservations, rate quotes, and inquiries; provide information and resolutions.
• Manage callback and follow-up communications; assist with various rental-related tasks.
• Greet customers, explain rental terms, upsell optional protection and services as appropriate.

Skills

Customer service

Communication

Job description

Overview

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This pay for this position starts at $17.50/hour

This position is located at the Logan Branch: 896 1/2 N Main St, Logan, UT 84321

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

Monday, Tuesday,Thursday, Friday 7:30AM-6:00PMORMonday - Friday 7:30AM - 4:00PM

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old