Rental Counter Specialist

Fred Haas Companies; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K retirement plan

Vacation and holidays

Continuing education and training

Job summary

Fred Haas Toyota Country is hiring a Rental Operator to run our Toyota Rent a Car counter. You will be the first point of contact for rental customers, including service loaner and warranty rental guests, retail renters, and insurance replacement customers.

You''ll keep the fleet ready, the paperwork accurate, and the process moving. You will greet customers, process rental agreements, verify licenses and payment, inspect vehicles, and coordinate with service advisors to authorize rentals.

Qualifications

• Customer service experience; rental, dealership, or automotive experience is a plus.
• Strong attention to detail with contracts, cash handling, and documentation.
• Comfortable with computers and learning new software.

Responsibilities

• Greet customers and process rental agreements, check-outs, and returns accurately in the rental system.
• Verify driver's licenses, proof of insurance, and payment before releasing vehicles.
• Inspect vehicles at check-out and check-in, and document fuel, mileage, and damage with photos.
• Coordinate with Service Advisors on warranty, loaner, and customer-pay rental authorizations.
• Track fleet availability, schedule reservations, and keep vehicles cleaned, fueled, and ready.
• Close out rental contracts and turn in daily paperwork and receipts to Accounting.
• Follow up on overdue returns, tolls, citations, and damage claims.
• Move vehicles on the lot and between locations as needed.

Skills

Customer service

Attention to detail

Computer literacy

Tools

Rental software

Job description

Fred Haas Toyota Country is hiring a Rental Operator to run our Toyota Rent a Car counter. You will be the first point of contact for rental customers, including service loaner and warranty rental guests, retail renters, and insurance replacement customers.

You''ll keep the fleet ready, the paperwork accurate, and the process moving. You will greet customers, process rental agreements, verify licenses and payment, inspect vehicles, and coordinate with service advisors to authorize rentals.