Rental Coordinator - Proactive Customer Experience & Fleet Utilization

Tuckahoe Holdings, LLC; Knoxville (TN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life &amp

Disability Insurance

FSA/HSA programs

401(k) Plan with Company Match

Paid Holidays & Vacation

Job summary

Bobca Rental Coordinator in Knoxville, TN, connects with customers to understand project needs and equipment requirements, guiding rentals from quote to delivery. You’ll drive occupancy and revenue through proactive engagement and strong relationship building with customers and internal teams.

The role emphasizes safety, accuracy, and teamwork, with responsibilities spanning from scheduling to post-rental inspection and service coordination. DOE pay applies.

Qualifications

• Strong interpersonal and communication skills with a customer focused approach.
• Self-motivated and comfortable working in a fast paced environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficient in Microsoft Office and familiar with rental or business software systems.
• Basic mechanical aptitude and ability to perform visual equipment inspections.
• Two or more years in the rental or equipment dealership industry.
• Experience coordinating equipment transportation or logistics.
• Bilingual skills (Spanish or other) are helpful for some locations.

Responsibilities

• Greet and assist walk in and phone customers in a professional and welcoming manner
• Build strong relationships with customers by understanding their projects, timelines, and equipment needs
• Recommend appropriate equipment and attachments based on customer applications
• Prepare and execute rental agreements accurately and efficiently
• Follow up on quotes, upcoming needs, and rental opportunities
• Manage equipment scheduling and utilization to maximize rental availability and revenue
• Inspect equipment before and after rentals to ensure it is clean, functional, and ready for customer use
• Maintain accurate records of fleet condition, location, and readiness
• Coordinate equipment deliveries and pickups, including trailer logistics.
• Work with the Service Department to address maintenance or repair needs
• Collaborate with Sales, Parts, and Service teams to support a seamless customer experience
• Promote and follow all safety policies related to equipment handling and dealership operations

Skills

Interpersonal communication

Customer focus

Fast-paced work

Organizational skills

Microsoft Office

Rental/business software

Mechanical aptitude

Rental/Equipment industry experience

Logistics coordination

Bilingual (helpful)

Job description

Bobca Rental Coordinator in Knoxville, TN, connects with customers to understand project needs and equipment requirements, guiding rentals from quote to delivery. You’ll drive occupancy and revenue through proactive engagement and strong relationship building with customers and internal teams.

The role emphasizes safety, accuracy, and teamwork, with responsibilities spanning from scheduling to post-rental inspection and service coordination. DOE pay applies.