Rental Associate

Norfolk Motor Company; Norfolk (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Norfolk Motor Company is seeking a friendly Rental Agent to manage full-cycle rental arrangements and coordinate vehicle deliveries. This role emphasizes exceptional customer service, strong communication, and attention to detail in a busy rental location.

Responsibilities include opening/closing the rental department, handling inquiries, maintaining rental records, and coordinating with body shops and dealers. A clean driving record and legal age are required, with Spanish a plus.

Qualifications

• Must be 18 or older to meet insurance requirements.
• Valid in-state driver's license with a clean driving record (MVR).
• Professional appearance with excellent verbal and written communication skills in English (Spanish fluency is a plus).
• Proficient computer skills and the ability to handle mathematical concepts (pricing, rates, ratios, and percentages).
• Ability to collect data, establish facts, and draw valid conclusions to solve customer problems.

Responsibilities

• Handle all rental arrangements, ensure agreements are completed correctly, and coordinate the delivery of pre-arranged rentals.
• Responsible for the opening and closing of the Rental Department based on published hours.
• Check in returns, inspect for damage, monitor mileage/condition, and coordinate necessary repairs or detailing.
• Collect all monies due from customers and insurance companies; maintain all rental records.
• Contact customers who have failed to return vehicles at the agreed-upon time.
• Handle incoming phone and internet leads; answer customer questions regarding vehicle needs and dealership products.
• Maintain strong business relationships with body shops and frequent rental promoters.
• Maintain a thorough understanding of dealership inventory, automotive terminology, and technological changes.
• Adhere to all federal, state, and local laws governing retail auto sales and company safety policies.
• Fills vehicle with fuel, if needed.

Skills

Verbal communication

Written communication

Customer service

Pricing math

Data collection

Background checks compliance

Spanish language (optional)

Job description

Norfolk Motor Company

Rental Agent

Summary

The Rental is responsible for assisting with aspects of the Rental Department. This individual handles full-cycle rental arrangements, and schedules appointments to ensure a seamless customer experience. This role requires exceptional "people skills," a positive attitude, and a genuine desire to provide high-level service. Also will include detailing cars down at the rental location.

Typical Hours and Days

• Hours may vary based on business needs, potentially ranging between 8:00 AM - 6:00 PM on weekdays and Saturdays 8:00 AM - 5:00 PM as directed by management.

Key Duties and Responsibilities

• Handle all rental arrangements, ensure agreements are completed correctly, and coordinate the delivery of pre-arranged rentals
• Responsible for the opening and closing of the Rental Department based on .
• published hours.
• Check in returns, inspect for damage, monitor mileage/condition, and coordinate necessary repairs or detailing.
• Collect all monies due from customers and insurance companies; maintain all rental records.
• Contact customers who have failed to return vehicles at the agreed-upon time.

• Handle incoming phone and internet leads; answer customer questions regarding vehicle needs and dealership products.
• Maintain strong business relationships with body shops and frequent rental promoters.

• Maintain a thorough understanding of dealership inventory, automotive terminology, and technological changes.
• Adhere to all federal, state, and local laws governing retail auto sales and company safety policies.
• Fills vehicle with fuel, if needed.

Minimum Qualifications, Knowledge, & Skills

• Must be 18 or older to meet insurance requirements.
• Valid in-state driver's license with a clean driving record (MVR).
• Professional appearance with excellent verbal and written communication skills in English (Spanish fluency is a plus).
• Proficient computer skills and the ability to handle mathematical concepts (pricing, rates, ratios, and percentages).
• Ability to collect data, establish facts, and draw valid conclusions to solve customer problems.
• Must pass pre-employment background checks and drug testing.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms, climb into and out of vehicles of different size and height. The employee is occasionally required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is Regularly exposed to moving vehicles, and other moving mechanical parts, may be exposed to fumes or airborne particles; may occasionally be exposed to toxic or caustic chemicals and vibration if entering the service department; and frequently exposed to wet and/or humid conditions, outside weather conditions, extreme heat, risk of electrical shock and explosives. The noise level in the work environment may vary from low to moderate in the show room, to loud when in the service department.

I have read and understand the above job description and agree to comply with all requirement of this job. I understand that it is my responsibility to request any reasonable accommodations that I may require in relation to the description above.

NMC reserves the rights to modify this job description. This Job Description does not constitute, in whole or in part, either an express or implied contract of employment or otherwise between NMC and any employee, and they should not be construed or interpreted as such by anyone.