Rental Coordinator

Ohio Machinery Co.; Columbus (OH); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Competitive pay rate

First-year vacation and personal time

401(k) Match

Health Insurance options (including HS

Job summary

This role at Ohio Machinery Co. serves as the primary liaison for customers, salesmen, and branch staff, coordinating rental sales and support services for CAT Rental Store. You will determine customer rental needs and handle reservations to keep the fleet moving efficiently.

Ideal candidates bring strong customer service, multi-tasking, and MS Office skills, plus in-depth knowledge of rental equipment applications and LDW policies.

Qualifications

• High school diploma or equivalent required.
• Three years’ experience in customer service, preferred in heavy equipment rental.
• Excellent computer skills – MS Office proficiency required.
• Must understand and explain the LDW policy.
• Must communicate equipment applications and key performance specifications.
• Understands usage and applications of rental equipment and services offered.
• Thorough knowledge of common equipment failure problems and how to resolve them.
• Recognizes differences between similar products and advantages/disadvantages.
• Knowledge of construction phases to properly advise applications.

Responsibilities

• Be the primary contact for customers, salesmen and company personnel for the CAT Rental Store.
• Coordinate rental sales and support services, and manage information flow of the branch fleet.
• Determine customer rental needs and handle all corresponding rental reservations.
• Communicate effectively to ensure smooth operations and timely responses.
• Assist in implementing LDW and equipment policy guidance as needed.

Skills

Customer service

Multitasking

Detail oriented

Mechanical aptitude

Communication skills

MS Office

LDW policy understanding

Equipment applications knowledge

Education

High school diploma or equivalent

Tools

MS Office proficiency

Job description

Description

Hours: 7am-4pm

Job Summary

This individual will be the primary contact for all customers, salesmen and other company personnel for the CAT Rental Store. The Rental Coordinator is responsible for coordinating the rental sales/support services, communication, and information flow of the branch equipment rental fleet by determining customer rental needs and handling all corresponding rental reservations.

Essential Functions and Responsibilities

• Strong customer service skills.
• Ability to handle multiple tasks.
• Organized and detail oriented.
• Strong mechanical aptitude.
• Strong written and verbal communication skills are essential.

Minimum Skills and Qualifications

• High school diploma or equivalent required.
• Three years’ experience in customer service, preferred experience in the heavy equipment and/or equipment rental industry.
• Excellent computer skills – MS Office proficiency required.
• Must understand and be able to effectively explain the company’s LDW policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Understands usage and applications of all rental equipment and services offered.
• Must have thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise applications.

Employee Benefits

• Competitive pay rate
• First-year vacation and personal time, increasing with years of service.
• 401(k) Match and employer discretionary contribution
• Two different Health Insurance options, including an HSA health insurance option with a dollar to dollar match up to $1,200 per year.
• Dental and Vision insurance
• Credit Union access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Repetitive Motions Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.