Rental Coordinator

Ohio Machinery Co.; Brooklyn (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Vacation & personal time

401(k) Match

Health Insurance options

Dental and Vision insurance

Credit Union access

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarship opportunities

Bonuses

Job summary

Ohio CAT (A division of Ohio Machinery Co) is seeking a Rental Coordinator to serve as the primary contact for customers, sales staff, and branch personnel. You will coordinate rental sales and support services for the branch fleet, ensuring smooth communication and timely information flow.

Responsibilities include assessing customer rental needs and handling all reservations, with a focus on delivering excellent service and accurate documentation in a fast-paced environment at the CAT Rental

Qualifications

• High school diploma or equivalent required.
• Three years of customer service experience preferred, especially in heavy equipment or rental.
• Excellent MS Office skills.
• Must understand and explain the LDW policy.
• Must communicate equipment applications and performance specifications.
• Knowledge of common equipment failure problems and resolutions.
• Understand differences between similar products and their applications.
• Working knowledge of construction phases to advise applications.

Responsibilities

• Be the primary contact for customers, sales staff, and branch personnel.
• Coordinate rental sales and support services for the branch fleet.
• Determine customer rental needs and handle all reservations.

Skills

Customer service experience

Multitasking

Organized

Detail-oriented

Mechanical aptitude

Written and verbal communication

LDW policy understanding

Equipment applications knowledge

Equipment troubleshooting

Product differentiation awareness

Construction phase knowledge

Education

High school diploma or equivalent

Tools

MS Office proficiency

Job description

Description

FindYOUR fit at Ohio CAT (A division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Job Summary:

This individual will be the primary contact for all customers, sales personnel, and other company personnel at the CAT Rental Store. The Rental Coordinator is responsible for coordinating rental sales/support services, communication, and information flow for the branch equipment rental fleet by determining customer rental needs and handling all corresponding rental reservations.

Essential Functions and Responsibilities:

• Strong customer service skills.
• Ability to handle multiple tasks.
• Organized and detail-oriented.
• Strong mechanical aptitude.
• Strong written and verbal communication skills are essential.

Minimum Skills and Qualifications:

• High school diploma or equivalent required.
• Three years’ experience in customer service, preferred experience in the heavy equipment and/or equipment rental industry.
• Excellent computer skills – MS Office proficiency required.
• Must understand and be able to effectively explain the company’s LDW policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Understands usage and applications of all rental equipment and services offered.
• Must have thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise applications.

Employee Benefits

• Competitive pay rate
• First-year vacation and personal time, increasing with years of service.
• 401(k) Match and employer discretionary contribution
• Two different Health Insurance options, including an HSA health insurance option with a dollar-to-dollar match up to $1,200 per year.
• Dental and Vision insurance
• Credit Union access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities for employees' spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses

Physical Requirements:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Repetitive Motions: Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.