Rental Coordinator

G&W Equipment, Inc.; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

G&W Equipment, Inc. in Charlotte, NC is seeking a Rental Coordinator to work with customers and internal teams on rental equipment needs. You will create contracts, coordinate maintenance, and arrange delivery and pickup while ensuring all data is accurately logged in our systems.

The role requires strong customer service, excellent communication, and 2+ years of rental experience in the material handling or related industry. Proactive planning and proficiency with MS Office are essential.

Qualifications

• Minimum of 2 years rental experience in material handling or related industry.
• Exceptional customer service and communication skills.
• Strong problem-solving abilities.
• Ability to plan and organize to balance and prioritize work.
• Excellent computer skills with advanced knowledge of Microsoft Office and ability to learn role-related systems.

Responsibilities

• Communicate with external customers and internal departments by phone and email.
• Identify rental needs and provide quotes and availability to customers and internal teams.
• Create Rental and Total Maintenance and Repair Contracts; maintain documentation.
• Coordinate scheduling of rental equipment maintenance and preparation with service.
• Arrange delivery and pickup of rental equipment and log data in systems.
• Communicate with branches about off-rent equipment.
• Maintain data on Transfer Boards, Rental Release Logs, and Equipsoft.

Skills

Communication skills

Customer service

Problem solving

Planning & organizing

Strong computer skills

Tools

Equipsoft

Microsoft Office

Job description

Duties

As a Rental Coordinator based in our Charlotte, NC branch, you will work directly with our customers and internal departments on any rental equipment needs. Duties include but are not limited to:

• Communicating via phone and email with external customers and internal service, transportation, and sales departments.
• Assisting in identifying short-term rental equipment needs and provide support regarding rental availability and quoting to customers and internal departments.
• Creating Rental Contracts and Total Maintenance and Repair Contracts; maintain rental paperwork and documentation to standards.
• Working with service departments to schedule rental equipment maintenance and preparation.
• Coordinating rental equipment delivery and pickup to customer locations, and ensure all information is logged into the appropriate systems.
• Communicating with branches regarding off-rent equipment.
• Maintaining accurate and up to date data on Transfer Boards, Rental Release Logs, and in Equipsoft

Requirements

• Minimum of 2 years rental experience in the material handling or related industry
• Exceptional customer service and communication skills
• Strong problem-solving skills
• Ability to plan and organize to balance and prioritize work
• Must have excellent computer skills with advanced knowledge of Microsoft Office and ability to learn role related systems