Rental Coordinator

Gwequip; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Gwequip is seeking a Rental Coordinator based in Charlotte, NC to work with customers and internal departments on all rental equipment needs. You will coordinate delivery/pickup, prepare contracts, and ensure accurate records across systems.

The role emphasizes strong customer service, problem-solving, and the ability to manage multiple tasks in a fast-paced environment. Proficiency with MS Office and rental systems is required.

Qualifications

• Minimum of 2 years rental experience in the material handling or related industry.
• Exceptional customer service and communication skills.
• Strong problem-solving skills.
• Ability to plan and organize to balance and prioritize work.
• Excellent computer skills with advanced knowledge of Microsoft Office and ability to learn role related systems.

Responsibilities

• Communicate with customers and internal departments by phone and email.
• Identify rental equipment needs and provide availability and quotes to customers and internal teams.
• Create Rental Contracts and Total Maintenance and Repair Contracts and maintain paperwork to standards.
• Schedule rental equipment maintenance and preparation with service departments.
• Coordinate delivery and pickup of rental equipment and log information in systems.
• Communicate with branches regarding off-rent equipment.
• Maintain up-to-date data on Transfer Boards, Rental Release Logs, and Equipsoft.

Skills

Customer service

Communication

Problem-solving

Planning & organization

MS Office

Tools

Equipsoft

Microsoft Office

Job description

As a Rental Coordinator based in our Charlotte, NC branch, you will work directly with our customers and internal departments on any rental equipment needs. Duties include but are not limited to:

• Communicatingvia phone and email with external customers and internal service, transportation, and sales departments.
• Assisting in identifying short-term rental equipment needs and provide support regarding rental availability and quoting to customers and internal departments.
• CreatingRental Contracts and Total Maintenance and Repair Contracts; maintain rental paperwork and documentation to standards.
• Working with service departments to schedule rental equipment maintenance and preparation.
• Coordinatingrental equipment delivery and pickup to customer locations, and ensure all information is logged into the appropriate systems.
• Communicatingwith branches regarding off-rent equipment.
• Maintaining accurate and up to date data on Transfer Boards, Rental Release Logs, and in Equipsoft

Requirements

• Minimum of 2 years rentalexperience in the material handling or related industry
• Exceptional customer service and communication skills
• Strong problem-solving skills
• Ability to plan and organize to balance and prioritize work
• Must have excellent computer skills with advanced knowledge of Microsoft Office and ability to learn role related systems

Equal Opportunity Employer
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