Customer Service Representative

ADMAR PA LLC; Pittston (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Job summary

ADMAR PA LLC is seeking a Customer Service Representative to greet customers, generate sales and rental revenue with a consultative approach for walk-in and call-in customers.

The role requires handling contracts, reservations, quotes, and equipment assignments, while delivering outstanding service in a fast-paced warehouse office environment. Prior rental coordination experience and proficiency with ERP systems like Acumatica are a plus.

Qualifications

• Requires High School Diploma or equivalent.
• 2-5 years’ experience in rental coordination or counter person role preferred.

Responsibilities

• Greet customers in person or by phone and be the first impression officer.
• Write contracts, process reservations, and assign equipment.
• Quote rental rates during calls; aim for one-call resolution.
• Act as product expert and consultant to customers.
• Handle small equipment sales for walk-in customers.
• Organize showroom and contribute ideas to improve customer experience.
• Maintain professional relationships with customers and support external/internal teams.
• Manage equipment rental guidelines and policies.
• Demonstrate willingness to learn and pursue self-improvement.
• Support outside sales force as liaison.
• Work independently in a fast-paced environment.
• Perform other duties as assigned.

Skills

Phone skills

Customer service

Numerical calculations

Fast-paced work

Quick thinking

Closing sales

Acumatica ERP

Education

High School Diploma

Tools

Acumatica ERP

Job description

Description

Job Description -Customer Service Representative

Reports to: Rental Manager

Primary Purpose:

To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.

Essential Functions:

• Act as the front line customer service provider and "first impression officer" by warmly greeting the customer whether by phone or walk-in.
• Writes contracts , process reservations, and assigns equipment
• Quotes rental rates during the phone conversation (one call resolution).
• Product expert and consultant to the customers
• Handles small equipment sales for walk-in customers.
• Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location
• Establish and maintain a professional relationship with all customers(External and Internal)
• Accountable for managing the equipment rental guidelines and policies.
• The ability and internal desire to learn and pursue self-improvement
• Support and act as liaison to the outside sales force.
• The ability to work independently in a fast-paced environment.
• Performs other duties as assigned.

Skills:

• Exceptional phone skills, customer service skills and common sense.
• The ability to calculate figures; such as discounts, interest, and percentages.
• Excel in a fast paced, highly urgent environment
• Ability to think on your feet, and natural inclination to go the extra mile to help the customer
• The ability to close the sale.
• Accumatica or other ERP system knowledge a plus

Experience/Education:

• High School Diploma or equivalent.
• 2 - 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.
• Highly competent computer and keyboarding skills (Microsoft Office)
• The desire to learn new equipment and do on-line learning.
• Strong verbal communication skills.
• Prior experience of working with a variety of construction equipment a plus.
• Verifiable references and a work history

Physical Demands:

• While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
• The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.