Rental Car Customer Service Agent

WorldICRA; Minnesota; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible schedule

Job summary

Managed Labor Solutions is seeking a Rental Car Customer Service Agent to greet customers upon arrival and expedite the car rental process. The role requires verifying licenses and reservations, assigning keys and rental agreements, and explaining invoice charges.

You will process car exchanges in the Rental Car computer system and resolve customer issues professionally, with flexibility for various shifts.

Qualifications

• Previous customer service experience and sales skills.
• Proficiency in English.
• Computer literate.

Responsibilities

• Greet customers upon arrival.
• Expedite the car rental process so customers can get to their destination quickly and easily.
• Verify driver's license and reservations.
• Assign keys and rental agreements and be able to explain charges on the invoice.
• Process car exchanges in the Rental Car computer system.
• Resolve customer issues and concerns professionally.

Skills

Customer service experience

Sales skills

Proficiency in English

Computer literacy

Tools

Rental Car computer system

Job description

Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation.

What you'll do:

• Greet customers upon arrival
• Expedite the car rental process so customers can get to their destination quickly and easily
• Verify driver's license and reservations
• Assign keys and rental agreements and be able to explain charges on the invoice
• Process car exchanges in the Rental Car computer system
• Resolve customer issues and concerns professionally

Benefits:

• Health insurance
• Dental insurance
• Flexible schedule

What we require:

• Valid driver's license
• 18 years of age or older
• Must be flexible with schedule to work night, weekends and holidays as needed
• Previous customer service experience and sales skills
• Ability to work in a fast paced environment with a variety of tasks
• Willingness to work outdoor in weather conditions with moderate noise level
• Detail oriented
• Computer literate
• Proficiency in English

Extra points for this

• 6 months of customer service experience
• Previous experience in baggage handling or customer-facing role