Rental Car Customer Service Agent

Managed Labor Solutions; Honolulu (HI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible schedule

Job summary

Managed Labor Solutions is looking for a Rental Car Customer Service Agent in Honolulu, Hawaii. This role involves greeting customers, expediting the rental process, verifying reservations, and resolving customer concerns. Candidates should have a valid driver's license, be at least 18 years old, and possess strong customer service skills. The job requires flexibility with scheduling, including nights and weekends. Benefits include health and dental insurance, and a flexible work schedule.

Qualifications

• Must have a valid driver's license.
• Must be 18 years of age or older.
• Flexible schedule required, including nights, weekends, and holidays.
• Detail-oriented and computer literate.

Responsibilities

• Greet customers upon arrival.
• Expedite the car rental process.
• Verify driver's license and reservations.
• Resolve customer issues and concerns.

Skills

Customer service experience

Sales skills

Attention to detail

Ability to work in a fast-paced environment

Proficiency in English

Job description

Overview

Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation.

Responsibilities

• Greet customers upon arrival
• Expedite the car rental process so customers can get to their destination quickly and easily
• Verify driver\'s license and reservations
• Assign keys and rental agreements and be able to explain charges on the invoice
• Process car exchanges in the Rental Car computer system
• Resolve customer issues and concerns professionally

Benefits

• Health insurance
• Dental insurance
• Flexible schedule

What we require

• Valid driver\'s license
• 18 years of age or older
• Must be flexible with schedule to work night, weekends and holidays as needed
• Previous customer service experience and sales skills
• Ability to work in a fast paced environment with a variety of tasks
• Willingness to work outdoor in weather conditions with moderate noise level
• Detail oriented
• Computer literate
• Proficiency in English

Extra points for this

• 6 months of customer service experience
• Previous experience in baggage handling or customer-facing role