Rental Car Customer Service Agent

Managed Labor Solutions; Charlottesville (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible schedule

DailyPay access

Job summary

Managed Labor Solutions in Charlottesville, VA is hiring a Rental Car Customer Service Agent for our partner location. You will greet customers, verify licenses, assign keys, explain charges, and help process exchanges to keep the rental flow moving.

We offer a flexible schedule with opportunities for night, weekend, and holiday shifts, plus DailyPay access and benefits. Suitable for candidates with prior customer service and sales experience who can work outdoors in varying weather conditions.

Qualifications

• Valid driver's license.
• 18 years of age or older.
• Flexible schedule including nights, weekends and holidays.
• Previous customer service and sales skills.
• Ability to work in a fast paced environment with multitasking.
• Willingness to work outdoors in weather conditions.
• Detail oriented.
• Computer literate.
• Proficiency in English.

Responsibilities

• Greet customers upon arrival.
• Expedite the car rental process.
• Verify driver's license and reservations.
• Assign keys and rental agreements; explain invoice charges.
• Process car exchanges in the Rental Car system.
• Resolve customer issues professionally.

Skills

Customer service

Sales skills

English proficiency

Computer literacy

Rental car system

Tools

Rental Car system

Job description

Are you a people person looking for a flexible schedule plus access to DailyPay? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation.

What you'll do:

• Greet customers upon arrival
• Expedite the car rental process so customers can get to their destination quickly and easily
• Verify driver's license and reservations
• Assign keys and rental agreements and be able to explain charges on the invoice
• Process car exchanges in the Rental Car computer system
• Resolve customer issues and concerns professionally

Benefits:

• Health insurance
• Dental insurance
• Flexible schedule
• DailyPay access

What we require:

• Valid driver's license
• 18 years of age or older
• Must be flexible with schedule to work night, weekends and holidays as needed
• Previous customer service experience and sales skills
• Ability to work in a fast paced environment with a variety of tasks
• Willingness to work outdoor in weather conditions with moderate noise level
• Detail oriented
• Computer literate
• Proficiency in English

Extra points for this

• 6 months of customer service experience
• Previous experience in baggage handling or customer-facing role