Rental Car Customer Service Agent

WorldICRA; Kailua, Northern (HI, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible schedule

Job summary

Managed Labor Solutions is seeking a Rental Car Customer Service Agent in Hawaii to welcome customers, verify reservations, and guide them through the rental process. You will ensure accurate invoicing, assign keys, and handle exchanges in our rental system.

The role requires a valid driver's license, 18+ years of age, and flexibility for night, weekend, and holiday shifts, in a fast-paced outdoor environment. English proficiency and basic computer skills are essential.

Qualifications

• Previous customer service experience and sales skills are preferred.
• Must be 18 years or older and have a valid driver's license.
• Proficiency in English and computer literacy required.
• Previous customer service experience and sales skills.
• Able to work in a fast-paced environment with multiple tasks.
• Willingness to work outdoors in varying weather and noise levels.
• Detail oriented and computer literate.
• Proficiency in English.

Responsibilities

• Greet customers upon arrival.
• Expedite the car rental process so customers can get to their destination quickly.
• Verify driver's license and reservations.
• Explain charges on the invoice and assign keys and rental agreements.
• Process car exchanges in the Rental Car system.
• Resolve customer issues professionally.

Skills

Customer service

Sales skills

English proficiency

Detail oriented

Communication

Computer literacy

Job description

Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation.

What you'll do:

• Greet customers upon arrival
• Expedite the car rental process so customers can get to their destination quickly and easily
• Verify driver's license and reservations
• Assign keys and rental agreements and be able to explain charges on the invoice
• Process car exchanges in the Rental Car computer system
• Resolve customer issues and concerns professionally

Benefits:

• Health insurance
• Dental insurance
• Flexible schedule

What we require:

• Valid driver's license
• 18 years of age or older
• Must be flexible with schedule to work night, weekends and holidays as needed
• Previous customer service experience and sales skills
• Ability to work in a fast paced environment with a variety of tasks
• Willingness to work outdoor in weather conditions with moderate noise level
• Detail oriented
• Computer literate
• Proficiency in English

Extra points for this

• 6 months of customer service experience
• Previous experience in baggage handling or customer-facing role