Rental Car Customer Service Agent

Managed Labor Solutions; Saint Paul (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible schedule

Job summary

Managed Labor Solutions is hiring a Rental Car Customer Service Agent in Saint Paul, Minnesota. This role involves greeting customers, expediting the rental process, and handling reservations. Candidates should hold a valid driver's license, be at least 18 years old, and possess customer service experience. Flexibility to work nights and weekends is necessary. Benefits include health and dental insurance along with a flexible schedule.

Qualifications

• Valid driver's license required.
• Must be 18 years of age or older.
• Flexibility to work nights, weekends, and holidays.
• Experience in a fast-paced environment.

Responsibilities

• Greet customers upon arrival.
• Expedite the car rental process.
• Verify driver's licenses and reservations.
• Assign keys and rental agreements.
• Process car exchanges in the system.
• Resolve customer issues professionally.

Skills

Customer service experience

Sales skills

Detail oriented

Computer literate

Ability to work outdoors

Proficiency in English

Job description

Overview

Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation.

Responsibilities

• Greet customers upon arrival
• Expedite the car rental process so customers can get to their destination quickly and easily
• Verify driver\'s license and reservations
• Assign keys and rental agreements and be able to explain charges on the invoice
• Process car exchanges in the Rental Car computer system
• Resolve customer issues and concerns professionally

Benefits

• Health insurance
• Dental insurance
• Flexible schedule

What we require

• Valid driver\'s license
• 18 years of age or older
• Must be flexible with schedule to work night, weekends and holidays as needed
• Previous customer service experience and sales skills
• Ability to work in a fast paced environment with a variety of tasks
• Willingness to work outdoor in weather conditions with moderate noise level
• Detail oriented
• Computer literate
• Proficiency in English

Extra points for this

• 6 months of customer service experience
• Previous experience in baggage handling or customer-facing role