Rental Car Customer Service Agent

WorldICRA; Charlottesville, Northern (VA, KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible schedule

DailyPay access

Job summary

WorldICRA is hiring a Rental Car Customer Service Agent in Charlottesville, VA. You will greet customers, expedite the rental process, verify licenses and reservations, and explain charges on invoices.

You’ll also manage car exchanges in the Rental Car system and resolve issues professionally. The role offers a flexible schedule, health and dental benefits, and DailyPay access, helping you balance work and personal needs.

Qualifications

• Valid driver’s license (implied by role)
• Experience in customer service and sales is preferred
• Ability to work in a fast-paced environment with multiple tasks
• Will be comfortable working outdoors in weather conditions

Responsibilities

• Greet customers upon arrival
• Expedite the car rental process so customers can reach their destination quickly
• Verify driver’s licenses and reservations
• Assign keys and rental agreements and explain charges on invoices
• Process car exchanges in the Rental Car computer system
• Resolve customer issues professionally

Skills

Customer service

Sales skills

Computer literacy

Proficiency in English

Job description

Are you a people person looking for a flexible schedule plus access to DailyPay? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. Thejob entails checking in customers as they arrive for their reservation.

What you'll do:

• Greet customers upon arrival
• Expedite the car rental process so customers can get to their destination quickly and easily
• Verify driver's license and reservations
• Assign keys and rental agreements and be able to explain charges on the invoice
• Process car exchanges in the Rental Car computer system
• Resolve customer issues and concerns professionally

Benefits:

• Health insurance
• Dental insurance
• Flexible schedule
• DailyPay access

What we require:

• Valid driver's license
• 18 years of age or older
• Must be flexible with schedule to work night, weekends and holidays as needed
• Previous customer service experience and sales skills
• Ability to work in a fast paced environment with a variety of tasks
• Willingness to work outdoor in weather conditions with moderate noise level
• Detail oriented
• Computer literate
• Proficiency in English

Extra points for this

• 6 months of customer service experience
• Previous experience in baggage handling or customer-facing role