Rental Assistant (Housing Authority)

CMT Services, Inc.; Largo (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

CMT Services, Inc. is hiring for a Rental Assistance Application Processor- ERAP Reviewer/Processor. The role is onsite in the DMV area, focusing on determining eligibility for Emergency Rental Assistance and coordinating with tenants and landlords.

The candidate will review documentation, verify income and assets, and process applications for timely QC review, while maintaining confidentiality and accuracy in the Yardi system.

Qualifications

• Must have Rental Assistant and/or rental processing experience.
• Must have 1 year experience determining eligibility for state or federally funded programs.
• Experience working across organizations with effective communication and project management skills.
• Excellent writing, grammar, and spelling ability.

Responsibilities

• Review Emergency Rental Assistance applications to determine eligibility and finalize for Quality Control.
• Communicate with applicants by phone and email to obtain missing documentation.
• Enter applicant information accurately into the Yardi system and keep files organized.
• Explain program regulations and procedures to tenants and landlords as required.
• Collaborate with supervisors and team to meet department goals.

Skills

Effective communication

MS Office Applications

Excel

Writing skills

Attention to detail

Self-starter multitasker

Education

High School Diploma or GED with college coursework

Tools

Yardi system

Job description

CMT Services is recruiting for a Rental Assistance Application Processor-ERAP Reviewer/ Processor

• Must have ERAP Reviewer/ Processor experience to be considered for this position (ONSITE POSITION)

ABOUT US

CMT Services, Inc. is a dynamic and growing small business supporting Federal, State, and Local government agencies.As a SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients. Leaning on our core values ofIntegrity & Commitment, CMT’s mission is to continue delivering the highest quality servicesto our customers by applying best practices from our team of Industry experts ensuring not only our customers success, but the establishment of CMT Services as theirReliable Partner of Choice.

Job Title: Rental Assistance Application Processor- ERAP Reviewer

Location: HUD/Prince Georges County (MUST BE LOCAL TO THE DMV AREA TO BE CONSIDERED)

Department Category: Administrative Support Services

FLSA Status: Non-Exempt

Supervisory Responsibility: No Supervisory responsibilities

POSITION SUMMARY - The Rental Assistance Application Processor will determine program eligibility, review and validate application supporting documentation, and work directly with tenants and landlords to provide Emergency Rental Assistance to individuals who have been affected the Pandemic. You will be supervised and evaluated by a Portfolio Manager in accordance with Departmental rules, policies, and regulations.

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES

The Rental Assistance Application Processor

• Uses applicable policies and procedures to review Web based Emergency Rental Assistance applications to determine eligibility, make appropriate assistance recommendation, and finalize applications for Quality Control review in a timely manner
• Examines and evaluates all documents to ensure authenticity
• Calculates income, deductions, exemptions, and rental assistance amounts
• Communicates via phone and email with applicants to obtain outstanding documentation to continue processing pending applications
• Ensures applicant files are complete and concise; observes applicant/file confidentiality etiquette
• Advises both Tenants and Landlords of program regulations, administrative policies, and procedures when required
• Completes reports to detail application assignment status and reasoning for application processing delays
• Participates in bi-weekly team meetings to discuss best practices and recommendations for improving workflow
• Collaborates with supervisors and co-workers to ensure and achieve the department’s goals
• Performs other job-related duties as assigned

Additional Responsibilities:

• Eligibility Documentation Verification: Review and validate essential documents related to income, assets, household composition, citizenship status, and more to ensure accurate eligibility determinations.
• Support for Eligibility Decisions: Assist staff in calculating income, reviewing documentation for completeness, identifying discrepancies or other issues that could affect eligibility, and preparing necessary paperwork for review.
• Data Management: Enter applicant information accurately into the agency's Yardi system, ensuring that all electronic and/or paper files are organized and up-to-date.
• Applicant Communication: Facilitate the scheduling of mandatory briefings and intake appointments, prepare notifications for any missing information, and provide clear guidance on program requirements and required forms.

EQUIPMENT OPERATED:

Computer (PC), phone, and other office equipment

MINIMUM QUALIFICATIONS

• Must have prior Rental Assistant and/or rental processing experience. Candidates without this experience will not be considered.
• Must have 1year experience of working experience determining eligibility for State and/or federally funded programs
• Must have a Proven ability to work across organizations with effective communication, leadership, and project management skills
• Must have good telephone etiquette
• Must have a working Internet connection
• Must have proven experience in MS Office Applications, preferably Excel
• Excellent writing, grammar, and spelling ability
• Excellent presentation and written/oral communication skills
• Ability to work in a deadline-conscious, results-driven environment
• Must exhibit strong writing skills, excellent attention to detail, and the ability to generate creative ideas while working both independently and collaboratively.
• Must be a self-starter, multitasker who works well under pressure, and follows through on tasks.

CERTIFICATIONS

• N/A

EDUCATION

• High School Diploma or G.E.D., supplemented by college level courses in Business/Public Administration, Psychology, or Sociology; An equivalent combination of education and experience will be considered.

PHYSICAL, MENTAL, AND ENVIRONMENTAL CONDITIONS

• The work entails the performance of physical activities including walking, standing, bending, stooping, lifting and carrying possibly heavy objects. The work will entail the individual to be able to concentrate and pay attention for long periods of time. The work will contain you in a stationary position for long periods of times. This environment is indoors of the office. This is a fast pace moving environment and must be able to, collaborates well with others and proactively contributes to group objectives.

WORKING HOURS

• Monday through Friday 8:30 am – 5:00 pm (hours could vary)

PLACE OF PERFORMANCE

• In Office

TRAVEL

• N/A

TELECOMMUTE OPTIONS

• N/A

CONDITIONS OF EMPLOYMENT

• Must be legally authorized to work in the United States of America. Sponsorship will not be a part of this contract
• Must successfully complete a successful background

EQUAL OPPORTUNITY EMPLOYER & ANTI-DISCRIMINATION

CMT Services, Inc.is an EqualEmploymentOpportunity and Affiliated Action Employer.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, ancestry, sex, gender identity, pregnancy, family status, religion, age, marital status, sexual orientation, military status, veteran status, disability, genetic information/history or any other personal characteristic protected by law.

DRUG AND ALCOHOL-FREE WORKPLACE

CMT Services, Inc. maintains a workplace free of drug and alcohol abuse. Any unlawful manufacture, distribution, dispensing, possession, or use of drugs, and the abuse of drugs or alcohol is prohibited in the business’ workplace. Any violation of the Drug and Alcohol-Free Workplace policy may result in disciplinary action, up to and including discharge/termination.