Rental Assistance Administrative Assistant RCAP Solutions Housing

RCAP Solutions, Inc.; Worcester (MA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical, vision, and dental insurance

403(b) retirement plan

Long-term disability insurance

Free life insurance

Health Savings Account offerings

14 paid holidays

Birthday holiday after one year

Job summary

RCAP Solutions, Inc. is seeking a Rental Assistance Administrative Assistant to support the Director of Rental Assistance. This role involves maintaining databases, assisting with reports, and managing software-related issues.

The ideal candidate will have experience with software databases, strong communication skills, and an associate's degree. Benefits include medical insurance, retirement plans, and generous paid holidays.

Qualifications

• Minimum of two years of experience working with a variety of software databases.
• Knowledge and experience working with reports.
• Excellent written and verbal communication skills required.

Responsibilities

• Assist the Director and Rental Assistance Data Manager.
• Maintain owner and tenant databases.
• Produce monthly reports on program activities.

Skills

Software database management

Report creation and analysis

Proficiency in Word and Excel

Communication skills

Bi-lingual communication

Education

Associate's degree or equivalent education

Tools

OneDrive

Database systems

Online search engines

Job description

Position Summary

Under the guidance and direction of the Director of Rental Assistance, the Rental Assistance Administrative Assistant will be responsible to assist the Director and Rental Assistance Data Manager with the daily functions related to department administration and operations of the Rental Assistance programs. These functions will include but are not limited to: assisting in maintaining owner and tenant databases, extracting and reviewing data from system reports, reviewing information from and supporting bi-monthly payment processing functions. The Rental Assistance Administrative Assistant will assist and support staff with any software-related issues, including training new staff or as directed, along with ensuring compliance with funders’ expectations on software-related issues.

Key Responsibilities

• Assist and support the Rental Assistance Data Systems Manager and overall staff with changes to software for all rental assistance programs and prescribed by funding source and RCAP Solutions internal systems.
• Assist with the maintenance of tenant and landlord databases to ensure data integrity.
• Produce monthly reports on program activities and distribute them to appropriate parties, as needed.
• Assist the Rental Assistance Data Systems Manager in the preparations of bi-monthly leasing and program expenditures reports, along with payment processing functions.
• Communicate with owners by phone or email on payment inquiries and/or correct payment deficiencies and make necessary corrections, as necessary.
• Support staff with any programmatic and software-related issues, for current and future software development, as needed.
• Attend all required training and meetings related to the end and existing software, as requested by funding sources and/or the organization.
• Assist with the submission of PIC (Personal Information Controller) data, as required.
• Assist with reviewing data and making corrections, clean up, and integration, as directed by the Rental Assistance Director.
• Support the Rental Assistance team with production of program reports and development of new reports as needed.
• Lead with RCAP Solutions values: Integrity, Empathy, Empowerment, Passion, Community and a Commitment to a Better Tomorrow.
• Perform other duties as assigned by the Director of Rental Assistance.

Experience Requirements

• Minimum of two (2) years of experience working with a variety of software databases.
• Knowledge and experience working with reports, creating, reviewing, analyzing and reporting on outcomes.
• Must be proficient in Word, Excel, OneDrive, database systems, and online search engines.
• Excellent written and verbal communication skills required.
• Bi-lingual communication skills preferred, but not required.
• Ability to train and present materials that are understandable for internal and external staff and stakeholders.
• Ability to work independently and in a team setting.

Education Requirements

• Associate’s degree or equivalent education

Certifications or Licenses

• Valid driver’s license

Supervisory Responsibilities

• None

Working Conditions/Physical Requirements

• Typical office setting at RCAP Solutions’ corporate office, with the ability to spend extended periods of time sitting and using office equipment.
• Move regularly from sitting to standing position, along with frequently bending to file and maintain files.
• Ability to work on repetitive tasks and use fine motor skills to handle and control objects.
• Ability to use earpieces or headphones. Speak, listen and understand others.
• Occasionally lift 10-15 lbs.

Benefits

• Medical, vision, and dental insurance
• 403(b) retirement plan with company contribution and match
• Long-term disability insurance coverage
• Free life insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) Offerings
• 14 paid holidays
• Your birthday is an additional paid holiday (after 1 year of service)
• And more!

Pay

• $25.00–$28.00 per hour (40 hours per week)

FLSA Status

• Non-Exempt

To Apply

• Click below to email your resume and cover letter to our Human Resources department.