SRAP Housing Specialist

Delaware State Housing Authority; Dover (DE); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Dental coverage

Vacation leave

Sick leave

Paid holidays

Tuition assistance

Fitness reimbursement

Retirement plan

Job summary

Delaware State Housing Authority (DSHA) is hiring a SRAP Housing Specialist in Dover, DE to support the State Rental Assistance Program (SRAP) and 811 Tax Credit Referral System. You will communicate with clients, case managers, and landlords; process tenancy approvals, issue vouchers, and assist with recertifications and data entry.

Responsibilities include preparing reports for HUD and management, coordinating with case and property managers, and ensuring program compliance while improving

Qualifications

• Bachelor’s degree in a related field preferred; 1 year administrative/data-entry experience required.
• Criminal background screening is required.
• Possession of a valid driver’s license may be required.

Responsibilities

• Communicate with clients, case managers, and landlords.
• Process tenancy approvals and issue vouchers.
• Track vacancies, visits, and occupancy matters; assist with recertifications and data entry.
• Prepare management reports and support program compliance.

Skills

Data analysis

Communication

Problem solving

Report writing

Education

Bachelor’s Degree

Tools

MS Office

Job description

Job Details: Job Location: Public Housing Authority - Dover, DE 19904, JOB VACANCY

SRAP HOUSING SPECIALIST

ENTRY LEVEL SALARY: $50,600.00 - FULL-TIME

OFFICE LOCATION: Dover/Wilmington

OPENING DATE: 10/08/2026 CLOSING DATE: 10/22/2026

Looking for a career with excellent benefits? As part of the DSHA team, you will have immediate access to health, vision, and dental insurance, vacation and sick leave, paid holidays, tuition assistance, fitness reimbursement, retirement plan, and more while working to further DSHA’s mission of providing safe, affordable housing.

SUMMARY

This is a non-State position. The primary purpose of the position is responsible for both the State Rental Assistance Program (SRAP) and the 811 Tax Credit Referral System. The role involves communicating with clients, case managers, and landlords; processing tenancy approvals; tracking violations and occupancy matters; issuing vouchers; conducting briefings; and assisting with recertifications and data entry. This position also prepares documentation for management review, handles formal information requests, and supports program compliance activities, including verifying unit availability, reviewing applications, coordinating with case and property managers, and matching eligible clients to available units to expedite leasing. The incumbent also tracks referrals and vacancies, prepares reports for management and HUD, and develops process improvements to enhance program efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reviews and performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; defines and may make recommendations for correcting problems.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Provides technical program assistance and assists with resolution of related issues and concerns.
• Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilizes resources.
• Processes tenancy approvals (RFTAs) promptly and in accordance with Agency partners policy, negotiates rent changes, issues lease violation consequences while ensuring compliance with program rules and deadlines. Maintains tenant files, data and related program records.
• Schedules and completes SRAP program voucher briefings and voucher issuance, organizes and ensures briefing books staged for clients throughout the state.
• Maintains program voucher logs by program funds.
• Completes data entry duties related to annual recertification and new move-ins during busy periods.
• Processes phone calls and email inquiries from applicants, participants, landlords, case managers and the general public serving as a first point of resolution when questions or problems arise.
• Schedules and represents SRAP on Informal Appeal Hearings.
• Prepares documents for release to outside agencies with formal approved requests and releases (example: CLASI).
• Manages the 811 Referral System by removing ineligible clients and completing weekly, monthly, quarterly, and annual reports for Housing Management, Development, and HUD.
• Assists with administrative tasks such as copying, scanning and mass mailing to participants.
• Performs other related duties as assigned.

JOB COMPETENCIES

• Knowledge of the general operations and procedures of DSHA, HUD, Federal and State programs, and properties.
• Ability to orient other employees and to explain organizational policies, rules regulations, and procedures.
• Knowledge of U.S. Department of Housing and Urban Development’s (HUD’s) housing programs
• Familiarity with affordable housing policy and programs, especially as it relates to the Public Housing programs.
• Ability to evaluate issues, explain rules and regulations and communicate effectively both orally and in writing.
• Knowledge of methods and techniques used in the analysis of managerial and operational problems.
• Knowledge of the principles, practices and theory of administration and management.
• Knowledge of statistics and their use as an analytical and evaluative tool.
• Knowledge of federal, State and local laws, regulations and policies as they pertain to the applicable housing program
• Knowledge of office practices and procedures.
• Ability to express and present ideas and conclusions clearly, concisely and effectively.
• Ability to collect data through interviews and consultations.
• Ability to prepare clear and concise reports.

MINIMUM QUALIFICATIONS

Bachelor’s Degree in Property Management, Business Administration, Public Administration, or a related field preferred, a minimum of one (1) year of experience in administrative tasks, document processing, data collection and entry, with an emphasis on compiling and maintaining information from multiple sources and compliance. An equivalent combination of education and experience may be considered.

THIS POSITION REQUIRES THE SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND SCREENING AND MAY REQUIRE POSSESSION OF A VAILD DRIVE'S LICENSE AND THE ABILITY TO BE INSURABLE UNDER DSHA'S AUTOMOBILE INSURANCE PLAN AT THE STANDARD RATE.

BENEFITS

• up to 15 vacation days and 15 sick day leave accrual
• up to 13 paid holidays a year
• liberal retirement benefits
• immediate access to health, short- and long-term disability, and life insurance plans and voluntary dental, vision, and various supplemental benefit options.

APPLICATION PROCEDURES

DSHA IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER.

As an equal opportunity employer, DSHA provides an employment environment that supports and encourages the application of all persons without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Please call DSHA at 302.739.4263 or 888.363.8808 with any questions or requests. TTY/ ASCII/ VOICE/ VCO users may utilize the Telecommunications Relay Service (TRS) at 800.676.3777.

DIRECT DEPOSIT OF PAY IS A CONDITION OF EMPLOYMENT. FAILURE TO AGREE TO PARTICIPATE IN DIRECT DEPOSIT WILL RESULT IN THE WITHDRAWAL OF OFFER OF EMPLOYMENT. DSHA HAS A LAG PAY SYSTEM. Qualifications: