Housing Representative - Program Representative

Community Teamwork; Lowell (MA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Insurance (Medical, dental, vision)

401(k) plan

Tuition reimbursement

Job summary

Community Teamwork in Lowell, MA is seeking a Program Representative to provide information and assistance to leased housing program participants and owners. You will manage a client caseload and ensure documentation complies with program regulations.

You will communicate via phone, email, or in person, screen eligibility, and handle recurring tasks such as re-certifications, lease-ups, and income adjustments while Upholding CTI values of equity, integrity, and compassion.

Qualifications

• HS Diploma or equivalent education.
• Familiarity with computers and data entry.
• Excellent organizational skills and ability to manage ongoing projects concurrently.
• Proficiency in math and Microsoft Office or similar technology.
• Sensitivity to the needs of diverse, low income populations and ability to handle stressful situations.
• Ability to manage multiple tasks at once.
• Strong interpersonal, verbal, written, and negotiation skills.
• Desire to work with low income, culturally diverse, at-risk families and individuals.
• Must be willing to travel to and work out of the Salem, MA extension office up to 2 days per month.

Responsibilities

• Communicate with clients by telephone, email or in person to provide information about services available or to handle concerns.
• Screen client inquiries for eligibility.
• Check to ensure changes are made to resolve client concerns (e.g., recertifications/lease-ups, income adjustments, family changes).
• Maintain client caseload and documentation ensuring compliance with program regulations.
• Explain program requirements, regulations and procedures to applicants, participants and owners.
• Uphold the values of CTI – Equity, Integrity, Compassion.

Skills

Interpersonal skills

Verbal communication

Written communication

Negotiation skills

Customer service

Data entry

Microsoft Office

Education

HS Diploma or Equivalent Education

Associate’s degree

Tools

Microsoft Office

Job description

Company Overview

Community Teamwork is a private non‑profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Pay Range $25.75 - $26.55 per hour

Position Summary

As part of the Leased Housing team, the Program Representative provides information and assistance to leased housing program participants and owners concerning eligibility and program requirements, the provision of services, and benefit administration. The position maintains a client caseload and the corresponding documentation in compliance with program regulations. The position supports the mission and objectives of the Leased Housing program through the delivery of professional and knowledgeable services to the community.

Essential Functions And Responsibilities

• Communicate with clients by telephone, email or in person to provide information about services available or to handle any concerns


• Screen client inquiries for eligibility


• Check to ensure that appropriate changes are made to resolve client concerns:
  
  
  
  • Re-certifications/Lease-ups
  
  
  • Annual and interim income adjustments
  
  
  • Changes in family composition/Change of address
  
  
  • Move-outs/Transfers/Inspections
  
  
  
  


• Maintain client caseload as well as appropriate documentation ensuring compliance with program regulations


• Explain program requirements, regulations and procedures to applicants, participants and owners


• Uphold the values of CTI – Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications

• HS Diploma or Equivalent Education


• Familiarity with computers and data entry


• Excellent organizational skills with the ability to manage on‑going projects concurrently


• Proficiency in math, Microsoft Office or similar technology


• Sensitivity to the needs of diverse, low income populations. Demonstrated ability to handle emotionally stressful situations and manage conflict


• Ability to manage several tasks at once


• Strong interpersonal, verbal, written, and negotiation skills


• Effective customer service, interpersonal and communications skills both verbal and written


• Ability to maintain confidentiality. Ability to meet deadlines and work under pressure


• Desire to work with low income, culturally diverse, and at‑risk families and individuals


• Must be willing to travel to and work out of our Salem, MA extension office up to 2 days per month

Preferred Qualifications

• Prior related experience


• Familiarity with housing regulations


• Bilingual skills (English/Spanish, English/Khmer English/Portuguese)


• Associate’s degree

Benefit Information*

At Community Teamwork, our employees enjoy best‑in‑class benefits to support their physical, financial and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays


• Medical, Dental, and Vision Insurance - Company Paid Life Insurance – Critical Illness Insurance-Pet Insurance


• Tuition Reimbursement - Career Advancement and Professional Development Opportunities


• 5% employer contribution to your 401(k) retirement account after 6 months of employment


• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve


• The stated pay range represents the Agency’s good‑faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications

Equal Opportunity Employer – Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.