Housing Representative - Program Representative

commteam; Lowell (MA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

4 Weeks of Paid Time Off

Medical, Dental, Vision Insurance

Tuition Reimbursement

401(k) retirement plan

Job summary

Community Teamwork in Lowell, MA is seeking a Housing Representative for the Leased Housing program. The role involves providing information, screening eligibility, and managing a client caseload with regulatory compliance.

The position requires strong organization, data entry skills, and proficiency with Microsoft Office, plus excellent communication and customer service abilities. Travel to the Salem extension office up to 2 days per month may be required.

Qualifications

• Familiarity with computers and data entry.
• Excellent organizational skills with the ability to manage on-going projects concurrently.
• Proficiency in math, Microsoft Office or similar technology.
• Strong interpersonal, verbal, written, and negotiation skills.
• Effective customer service, interpersonal and communications skills both verbal and written.
• Ability to maintain confidentiality and meet deadlines under pressure.
• Willingness to travel to the Salem, MA extension office up to 2 days per month.

Responsibilities

• Communicate with clients by telephone, email or in person to provide information about services or to address concerns.
• Screen client inquiries for eligibility.
• Handle changes such as re-certifications/lease-ups and income adjustments.
• Maintain client caseload and documentation in compliance with program regulations.
• Explain program requirements, regulations and procedures to applicants, participants and owners.
• Uphold the values of CTI – Equity, Integrity, Compassion.

Education

HS Diploma or Equivalent Education

Associate’s degree

Job description

Housing Representative - Program Representative

Pay Range $25.75 - $26.55 per hour

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

As part of the Leased Housing team, the Program Representative provides information and assistance to leased housing program participants and owners concerning eligibility and program requirements, the provision of services, and benefit administration. The position maintains a client caseload and the corresponding documentation in compliance with program regulations. The position supports the mission and objectives of the Leased Housing program through the delivery of professional and knowledgeable services to the community.

Essential Functions and Responsibilities

• Communicate with clients by telephone, email or in person to provide information about services available or to handle any concerns
• Screen client inquiries for eligibility
• Check to ensure that appropriate changes are made to resolve client concerns:
  • Re-certifications/Lease-ups
  • Annual and interim income adjustments
  • Changes in family composition/Change of address
  • Move-outs/Transfers/Inspections
• Maintain client caseload as well as appropriate documentation ensuring compliance with program regulations
• Explain program requirements, regulations and procedures to applicants, participants and owners
• Uphold the values of CTI – Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications

• HS Diploma or Equivalent Education
• Familiarity with computers and data entry
• Excellent organizational skills with the ability to manage on-going projects concurrently
• Proficiency in math, Microsoft Office or similar technology
• Sensitivity to the needs of diverse, low income populations. Demonstrated ability to handle emotionally stressful situations and manage conflict
• Ability to manage several tasks at once
• Strong interpersonal, verbal, written, and negotiation skills
• Effective customer service, interpersonal and communications skills both verbal and written
• Ability to maintain confidentiality. Ability to meet deadlines and work under pressure
• Desire to work with low income, culturally diverse, and at-risk families and individuals
• Must be willing to travel to and work out of our Salem, MA extension office up to 2 days per month

Preferred Qualifications

• Prior related experience
• Familiarity with housing regulations
• Bilingual skills (English/Spanish, English/Khmer English/Portuguese)
• Associate’s degree

Benefit Information*

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance – Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401(k) retirement account after 6 months of employment
• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve
• The stated pay range represents the Agency’s good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications

Equal Opportunity Employer – Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.