Rental Assistance Programs Specialist

Brothers Redevelopment, Inc.; Edgewater (CO); Híbrido; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

403B with 3% match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid time off

Paid holidays

Descripción de la vacante

Brothers Redevelopment, Inc. in Edgewater, CO is seeking a Program Specialist for the RUMA program. The role encompasses intake, eligibility, documentation, and client follow-up to support rental assistance operations.

You will handle landlord communications, maintain case notes, and manage a high-volume inbox, with a focus on compliance and accuracy. Bilingual English/Spanish is strongly preferred and a high school diploma is required.

Formación

• Experience in housing case management or human services with vulnerable populations preferred.
• Knowledge of rental assistance processes, leases, and tenant/landlord rights.
• Familiarity with eviction prevention strategies and community housing resources.
• Ability to handle sensitive client information professionally and confidentially.
• Strong organization to manage high volumes of email and documentation.
• Excellent written and verbal communication; ability to explain complex processes clearly.
• Proficiency with case management databases and web-based applications.
• Ability to work independently and in a fast-paced, compliance-driven environment.
• Bilingual English/Spanish strongly preferred.

Responsabilidades

• Provide direct services through intake, documentation collection, eligibility determination, and case follow-up.
• Maintain comprehensive and accurate case notes in the agency database and web-based applications.
• Manage a high-volume email account and respond promptly to client inquiries.
• Keep organized electronic files and process case reviews and approvals.
• Refer clients to budget/credit workshops to improve financial literacy.
• Communicate with landlords to explain the rental assistance program and verify payee information.
• Process check requests for rental, utility and rebate assistance.
• Ensure compliance with contract standards and departmental KPIs.
• Attend necessary training and stay updated on program requirements.

Conocimientos

Bilingual English/Spanish

Strong written and verbal comunic.

Excellent organizational skills

Clear communication with clients

Ability to manage high email volume

Independent and collaborative work

Educación

High school diploma or equivalent

Associate or bachelor's in human services or related field (preferred)

Herramientas

Agency/database case notes

Web-based applications

Descripción del empleo

Brothers Redevelopment, Inc. in Edgewater, CO is seeking a Program Specialist for the RUMA program. The role encompasses intake, eligibility, documentation, and client follow-up to support rental assistance operations.

You will handle landlord communications, maintain case notes, and manage a high-volume inbox, with a focus on compliance and accuracy. Bilingual English/Spanish is strongly preferred and a high school diploma is required.