Frontline Admin Specialist — Rental Assistance

Eden Housing Limited; Cleveland (OH); Presencial; USD 36.000 - 48.000; Tempo integral

Resumo da vaga

Eden Housing Limited is seeking an Administrative Support Specialist to provide day-to-day administrative and customer service support for the Rental Assistance Program. You will be the frontline contact for participants and property owners, assisting Housing Specialists and management, and handling communications with professionalism and discretion.

Responsibilities include managing emails, scheduling, document scanning in OnBase, maintaining accurate records, and processing rental assistance

Qualificações

• High school diploma or equivalent required.
• Experience in administrative support or customer service preferred.
• Experience with electronic document-management systems is highly preferred.

Responsabilidades

• Serve as frontline contact for participants and property owners by phone, email, and in person.
• Respond to routine questions and provide information on program processes.
• Monitor departmental emails and address routine inquiries promptly.
• Scan, index, and maintain participant and property-owner documents in OnBase.
• Maintain accurate electronic records and confidentiality.
• Prepare, review, and process rental assistance documents.
• Assist with scheduling meetings and departmental activities.
• Coordinate communication with Housing Specialists and management.

Conhecimentos

Administrative support

Customer service

Organizational skills

Written and verbal communication

Formação

High school diploma or equivalent

Ferramentas

OnBase

Microsoft Outlook

Microsoft Word

Descrição da vaga

Eden Housing Limited is seeking an Administrative Support Specialist to provide day-to-day administrative and customer service support for the Rental Assistance Program. You will be the frontline contact for participants and property owners, assisting Housing Specialists and management, and handling communications with professionalism and discretion.

Responsibilities include managing emails, scheduling, document scanning in OnBase, maintaining accurate records, and processing rental assistance