Rental Assistance Admin & Landlord Liaison

The Society of St. Vincent de Paul - Cincinnati; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The Society of St. Vincent de Paul – Cincinnati is seeking a Rental Assistance Landlord Liaison in the Finance department to help ensure rent assistance payments are documented and processed accurately, in coordination with social services staff.

The role supports homelessness prevention by collecting landlord documentation, confirming payees and payment amounts, and entering data into the case management system, with a focus on organization and timely follow-up.

Qualifications

• High School diploma or equivalent required.
• Experience in accounts payable, case management support, or related administrative role preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational skills with multiple deadlines.
• Good written, verbal, and telephone communication.
• Ability to work independently while coordinating with staff.

Responsibilities

• Contact landlords to request and collect documentation needed to support rental assistance payments.
• Obtain landlord statements showing rent due or past due, copies of leases and/or property management agreements, and other documentation for payment processing.
• Confirm payee identity, payment amount, mailing address, and required tax documentation (W-9 forms).
• Track outstanding documentation and follow up until all documents are received.
• Manage a high volume of cases with timely and organized progress.
• Save and organize electronic copies of documentation per internal procedures.
• Enter accurate case and payment data into the case management system.
• Coordinate with social services advocates and provide updates on documentation status and delays.

Skills

Attention to detail

Organizational skills

Communication skills

Independent work

Customer service experience

Microsoft Office proficiency

Education

High School diploma, or equivalent

Tools

Case management system

Microsoft Office

Job description

The Society of St. Vincent de Paul – Cincinnati is seeking a Rental Assistance Landlord Liaison in the Finance department to help ensure rent assistance payments are documented and processed accurately, in coordination with social services staff.

The role supports homelessness prevention by collecting landlord documentation, confirming payees and payment amounts, and entering data into the case management system, with a focus on organization and timely follow-up.