Rental Assistance Administrative Coordinator

The Society of St. Vincent de Paul - Cincinnati; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The Society of St. Vincent de Paul – Cincinnati is seeking a Rental Assistance Landlord Liaison in the Finance department to help ensure rent assistance payments are documented and processed accurately, in coordination with social services staff.

The role supports homelessness prevention by collecting landlord documentation, confirming payees and payment amounts, and entering data into the case management system, with a focus on organization and timely follow-up.

Qualifications

• High School diploma or equivalent required.
• Experience in accounts payable, case management support, or related administrative role preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational skills with multiple deadlines.
• Good written, verbal, and telephone communication.
• Ability to work independently while coordinating with staff.

Responsibilities

• Contact landlords to request and collect documentation needed to support rental assistance payments.
• Obtain landlord statements showing rent due or past due, copies of leases and/or property management agreements, and other documentation for payment processing.
• Confirm payee identity, payment amount, mailing address, and required tax documentation (W-9 forms).
• Track outstanding documentation and follow up until all documents are received.
• Manage a high volume of cases with timely and organized progress.
• Save and organize electronic copies of documentation per internal procedures.
• Enter accurate case and payment data into the case management system.
• Coordinate with social services advocates and provide updates on documentation status and delays.

Skills

Attention to detail

Organizational skills

Communication skills

Independent work

Customer service experience

Microsoft Office proficiency

Education

High School diploma, or equivalent

Tools

Case management system

Microsoft Office

Job description

SOCIETY OF ST. VINCENT DE PAUL – CINCINNATI

Rental Assistance Administrative Coordinator

St. Vincent de Paul – Cincinnati (SVDP) has served residents of greater Cincinnati for over 150 years with basic needs such as food, medicine, and homelessness prevention through its outreach center in the West End and through fifty-one parish-based volunteer Conferences (chapters). SVDP provides holistic direct assistance and systemic change services while treating neighbors in need with dignity and compassion.

Position Overview:

The Rental Assistance Landlord Liaison is a detail-oriented administrative position located within the finance department and dedicated to supporting our homelessness prevention program. This role helps ensure that rent assistance payments are properly documented, accurately processed, and coordinated with social services staff who are working directly with individuals and families in need of assistance.

Reports to: Controller

Hours: 40 hours/week

Location: SVDP’s Liz Carter Center, 1125 William L. Mallory, Sr. Street

Primary Responsibilities

• Contact landlords to request and collect documentation needed to support rental assistance payments.
• Obtain landlord statements showing rent due or past due, copies of leases and/or property management agreements when necessary, and any other documentation needed to support payment processing.
• Confirm the appropriate payee, payment amount, mailing address, and required tax documentation, including W-9 forms.
• Track all outstanding documentation requests and provide consistent follow-up until all required landlord documentation has been received.
• Manage a high volume of cases while keeping requests moving forward in a timely and organized manner.
• Save and organize electronic copies of documentation in accordance with internal procedures.
• Enter accurate case and payment-related information into the organization’s case management system.
• Coordinate closely with social services advocates and provide timely updates regarding documentation status, outstanding needs, and potential delays.

Qualifications

• Experience in accounts payable, case management support, or a related administrative role
• Strong attention to detail and follow-through and commitment to accuracy.
• Excellent organizational skills with the ability to manage multiple cases, deadlines, and follow-up tasks simultaneously.
• Ability to work independently while maintaining communication with accounting and social services staff.
• Strong computer skills, including proficiency with Microsoft Office applications.
• Good written, verbal, and telephone communication skills.
• Ability to communicate professionally with landlords, community partners, and internal staff; customer service experience a plus
• Ability to maintain electronic records and enter information accurately into a case management system.
• High School diploma, or equivalent
• Experience working in a nonprofit environment in programs serving vulnerable populations a plus.