Rent Assistance Admin Coordinator

SVDP-Cincinnati; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

SOCIETY OF ST. VINCENT DE PAUL – CINCINNATI is seeking a Rental Assistance Administrative Coordinator to support homelessness prevention efforts in the finance office.

You will ensure rent assistance payments are documented and processed accurately, collaborating with social services staff to assist families in need. Based at the Liz Carter Center in Cincinnati, OH, the role emphasizes meticulous record-keeping, attention to detail, and effective communication with landlords and partners.

Qualifications

• Experience in accounts payable, case management support, or a related administrative role.
• Strong attention to detail and follow-through and commitment to accuracy.
• Excellent organizational skills with the ability to manage multiple cases, deadlines, and follow-up tasks simultaneously.
• Ability to work independently while maintaining communication with accounting and social services staff.
• Strong computer skills, including proficiency with Microsoft Office applications.
• Good written, verbal, and telephone communication skills.
• Ability to communicate professionally with landlords, community partners, and internal staff; customer service experience a plus.
• Ability to maintain electronic records and enter information accurately into a case management system.
• High School diploma, or equivalent.
• Experience working in a nonprofit environment in programs serving vulnerable populations a plus.

Responsibilities

• Contact landlords to request and collect documentation needed to support rental assistance payments.
• Obtain landlord statements showing rent due or past due, copies of leases and/or property management agreements when necessary, and any other documentation needed to support payment processing.
• Confirm the appropriate payee, payment amount, mailing address, and required tax documentation, including W-9 forms.
• Track all outstanding documentation requests and provide consistent follow-up until all required landlord documentation has been received.
• Manage a high volume of cases while keeping requests moving forward in a timely and organized manner.
• Save and organize electronic copies of documentation in accordance with internal procedures.
• Enter accurate case and payment-related information into the organization’s case management system.
• Coordinate closely with social services advocates and provide timely updates regarding documentation status, outstanding needs, and potential delays.

Skills

Accounts payable

Case management

Administrative experience

Attention to detail

Microsoft Office

Communication skills

Education

High School diploma or equivalent

Tools

None

Job description

SOCIETY OF ST. VINCENT DE PAUL – CINCINNATI is seeking a Rental Assistance Administrative Coordinator to support homelessness prevention efforts in the finance office.

You will ensure rent assistance payments are documented and processed accurately, collaborating with social services staff to assist families in need. Based at the Liz Carter Center in Cincinnati, OH, the role emphasizes meticulous record-keeping, attention to detail, and effective communication with landlords and partners.