Rental Agent / Loaner Coordinator

Lithia & Driveway; Orlando (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision Benefits

Paid Time Off & Holidays

401(k) Retirement Plan

Employee Vehicle Purchase Discounts

Career Growth Opportunities

Supportive Team Environment

Iconic luxury brand representation

Job summary

Land Rover Orlando is hiring a friendly Rental Agent | Loaner Vehicle Coordinator for our Service Department. You will handle rental and loaner vehicles, assist guests with check-in/check-out, and explain policies and procedures to ensure a smooth experience.

The role emphasizes outstanding customer service, professionalism, and strong organization. Prior rental or automotive experience is a plus, and a valid driver's license is required. Join a luxury brand with a focus on guest satisfaction.

Qualifications

• Outstanding customer service and communication skills.
• Professional, friendly, and polished demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Dependable, team-oriented, and customer-focused.
• Previous rental, hospitality, or automotive experience is a plus, but not required.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Coordinate rental and loaner vehicles for Service Department guests.
• Assist customers with vehicle check-in, check-out, and rental agreements.
• Explain rental policies, vehicle features, and return procedures.
• Inspect vehicles, document mileage, fuel levels, and any damage.
• Maintain accurate rental records and vehicle availability.
• Work closely with Service Advisors to ensure a seamless guest experience.
• Deliver the exceptional level of service our Land Rover guests expect.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Multitasking in fast-paced environment

Valid driver’s license

Education

High School Diploma or Equivalent

Job description

Dealership:

L0389 Land Rover Orlando

LAND ROVER ORLANDO IS HIRING!

Rental Agent | Loaner Vehicle Coordinator

Above and Beyond. - Land Rover

Deliver an Exceptional Experience. Drive Your Career Forward!

At Land Rover Orlando, luxury is more than the vehicle, it's the experience we deliver to every guest!

We are looking for a friendly, professional, and detail-oriented Rental Agent | Loaner Vehicle Coordinator to join our Service Department.

If you enjoy working with people, take pride in providing outstanding customer service, and thrive in a fast-paced environment, we want to meet you!

As part of Lithia & Driveway (NYSE: LAD), one of the nation’s largest automotive retailers, we’re committed to growing our company and growing our people!

What You’ll Do:

• Coordinate rental and loaner vehicles for Service Department guests.
• Assist customers with vehicle check-in, check-out, and rental agreements.
• Explain rental policies, vehicle features, and return procedures.
• Inspect vehicles, document mileage, fuel levels, and any damage.
• Maintain accurate rental records and vehicle availability.
• Work closely with Service Advisors to ensure a seamless guest experience.
• Deliver the exceptional level of service our Land Rover guests expect.

What We’re Looking For:

• Outstanding customer service and communication skills.
• Professional, friendly, and polished demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Dependable, team-oriented, and customer-focused.
• Previous rental, hospitality, or automotive experience is a plus, but not required.
• Valid driver’s license and acceptable driving record.

Why Join Land Rover Orlando?

• Competitive Pay
• Medical, Dental & Vision Benefits
• Paid Time Off & Holidays
• 401(k) Retirement Plan
• Employee Vehicle Purchase Discounts
• Career Growth Opportunities
• Supportive Team Environment
• The Opportunity to Represent an Iconic Luxury Automotive Brand

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.