Collections Specialist

TBG | The Bachrach Group; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

The Bachrach Group in New York is seeking a Collections Specialist to join a rapidly growing real estate team. You will manage residential receivables, resolve billing issues, and maintain strong tenant relationships while ensuring accuracy and confidentiality.

With 2+ years of experience in residential real estate collections, you will collaborate with leasing, billing, and property management teams to enforce payment plans and resolve disputes in a fast-paced environment.

Qualifications

• 2+ years of experience in residential real estate collections.

Responsibilities

• Monitor aging receivables and follow up on past-due invoices; contact tenants to resolve payment issues and negotiate payment plans.
• Investigate and resolve billing discrepancies or disputes; coordinate with leasing, billing, and property management teams to ensure accurate invoices.
• Apply escalation thresholds to determine collections actions; communicate decisions to property management and legal counsel in a timely manner.
• Serve as primary contact for tenant inquiries related to payments and balances; provide excellent customer service while maintaining confidentiality.
• Coordinate collections for arrears of former tenants, liaising with third party collections agencies to maximize recovery.

Education

2+ years of residential real estate experience

Job description

We are working with a rapidly growing Real Estate firm who is looking for a Collections Specialist to join their team. The ideal candidate has 2+ years of experience within Residential real estate.

• Monitor receivable aging reports and follow up on past-due invoices; contact tenants via phone, email, or mail to resolve payment issues and negotiate payment plans as necessary.
• Investigate and resolve billing discrepancies or disputes promptly; work closely with leasing, billing, and property management teams to address tenant concerns and ensure accurate invoices.
• Apply defined escalation thresholds to determine appropriate collections actions based on aging bucket, account balance, and tenant history; communicate escalation decisions to property management and legal counsel in a timely manner.
• Serve as a primary point of contact for tenant inquiries related to payments, and account balances; provide excellent customer service while maintaining professionalism and confidentiality.
• Coordinate the collections process for outstanding arrears owed by former tenants, including liaising with third party collections agencies to maximize recovery.