Reno Workers' Comp Claims Support Specialist

Davies Group; Reno (NV); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with employer matching

Paid time off

Paid holidays

Life insurance and disability coverage

Job summary

Davies North America is seeking a Workers' Comp Claims Assistant to support our Reno, Nevada office. You will perform clerical, administrative, and customer service tasks to assist adjusters and leadership, ensuring accurate and timely claim handling.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced claims environment, with strong communication and confidentiality standards.

Qualifications

• 1+ years of administrative, clerical, or insurance-related experience.
• Strong data entry and organizational skills.
• Excellent verbal and written communication.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
• Experience handling confidential information.

Responsibilities

• Receive and process claim notices via phone, email, fax, and other channels.
• Establish new claim files and enter claim information into internal systems.
• Route claim assignments to appropriate adjusters and teams.
• Maintain accurate claim documentation and records.
• Assist adjusters with administrative tasks and follow-up.
• Process incoming and outgoing correspondence related to claim files.
• Process incoming and outgoing mail, faxes, and electronic communications.
• Upload, index, and organize claim documentation and supporting materials.
• Maintain claim registers, logs, and internal tracking systems.
• Prepare and distribute claim-related correspondence and reports.
• Perform data entry with high accuracy.
• Support claim teams with document preparation, scanning, filing, copying, and records management.
• Assist with check requests, payment processing, recoveries, and reimbursement documentation.
• Prepare reports and provide administrative support to claims leadership.
• Coordinate office workflow activities and support special projects.
• Answer incoming calls and respond to inquiries from policyholders, claimants, clients, vendors, and business partners.
• Provide professional and courteous customer service while maintaining confidentiality.
• Escalate issues to appropriate claims professionals.
• Support stakeholders through effective communication and timely follow-up.

Skills

Administrative experience

Customer service

Data entry

Organizational skills

Verbal and written communication

Microsoft Office (Outlook/Word/Excel/"

Attention to detail

Insurance/claims experience

Confidential information handling

Education

High school diploma or equivalent

Tools

Claims management systems

Document management

Job description

Davies North America is seeking a Workers' Comp Claims Assistant to support our Reno, Nevada office. You will perform clerical, administrative, and customer service tasks to assist adjusters and leadership, ensuring accurate and timely claim handling.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced claims environment, with strong communication and confidentiality standards.