Workers' Comp Claim Assistant - Reno Nevada

Davies Group; Reno (NV); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with employer matching

Paid time off

Paid holidays

Life insurance and disability coverage

Job summary

Davies North America is seeking a Workers' Comp Claims Assistant to support our Reno, Nevada office. You will perform clerical, administrative, and customer service tasks to assist adjusters and leadership, ensuring accurate and timely claim handling.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced claims environment, with strong communication and confidentiality standards.

Qualifications

• 1+ years of administrative, clerical, or insurance-related experience.
• Strong data entry and organizational skills.
• Excellent verbal and written communication.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
• Experience handling confidential information.

Responsibilities

• Receive and process claim notices via phone, email, fax, and other channels.
• Establish new claim files and enter claim information into internal systems.
• Route claim assignments to appropriate adjusters and teams.
• Maintain accurate claim documentation and records.
• Assist adjusters with administrative tasks and follow-up.
• Process incoming and outgoing correspondence related to claim files.
• Process incoming and outgoing mail, faxes, and electronic communications.
• Upload, index, and organize claim documentation and supporting materials.
• Maintain claim registers, logs, and internal tracking systems.
• Prepare and distribute claim-related correspondence and reports.
• Perform data entry with high accuracy.
• Support claim teams with document preparation, scanning, filing, copying, and records management.
• Assist with check requests, payment processing, recoveries, and reimbursement documentation.
• Prepare reports and provide administrative support to claims leadership.
• Coordinate office workflow activities and support special projects.
• Answer incoming calls and respond to inquiries from policyholders, claimants, clients, vendors, and business partners.
• Provide professional and courteous customer service while maintaining confidentiality.
• Escalate issues to appropriate claims professionals.
• Support stakeholders through effective communication and timely follow-up.

Skills

Administrative experience

Customer service

Data entry

Organizational skills

Verbal and written communication

Microsoft Office (Outlook/Word/Excel/"

Attention to detail

Insurance/claims experience

Confidential information handling

Education

High school diploma or equivalent

Tools

Claims management systems

Document management

Job description

Workers' Comp Claim Assistant - Reno Nevada

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Reno, NV

Reporting To: Margaret Malzahn

Compensation: $16.00 - $19.00 / hour

Description

Davies North America is looking for a Worker's Comp Claims Assistant to support our claims operations team in our Reno, Nevada office. The position plays a critical role in maintaining efficient claim administration by providing clerical, administrative, and customer service support to adjusters, supervisors, and claims leadership. The ideal candidate is highly organized, detail-oriented, and able to effectively manage multiple priorities in a fast-paced claims environment.

Key Responsibilities

• Receive and process claim notices received via phone, email, fax, and other communication channels.
• Establish new claim files and enter claim information into internal claims management systems.
• Route claim assignments to appropriate adjusters and teams.
• Maintain accurate claim documentation, records, and electronic files.
• Assist adjusters with claim-related administrative tasks and follow-up activities.
• Process incoming and outgoing correspondence related to claim files.
• Process incoming and outgoing mail, faxes, and electronic communications.
• Upload, index, and organize claim documentation, reports, photos, invoices, and other supporting materials.
• Maintain claim registers, logs, and internal tracking systems.
• Prepare and distribute claim-related correspondence and reports.
• Perform data entry with a high degree of accuracy and attention to detail.
• Support claim teams with document preparation, scanning, filing, copying, and records management.
• Assist with check requests, payment processing, recoveries, and reimbursement documentation.
• Prepare reports and provide administrative support to claims leadership as needed.
• Coordinate office workflow activities and support special projects.
• Answer incoming calls and respond to inquiries from policyholders, claimants, clients, vendors, and business partners.
• Provide professional and courteous customer service while maintaining confidentiality.
• Escalate issues and urgent matters to the appropriate claims professionals.
• Support internal and external stakeholders through effective communication and timely follow-up.

Skills, Knowledge & Expertise

• High school diploma or equivalent.
• 1+ years of administrative, clerical, customer service, or insurance-related experience.
• Strong data entry and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including:
  • Outlook
  • Word
  • Excel
  • Teams
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong attention to detail and commitment to accuracy.
• Professional and customer-focused approach to work.
• Prior experience in insurance, claims administration, or a related professional services environment.
• Familiarity with claims management systems and document management platforms.
• Experience handling confidential information and sensitive documentation.
• Experience supporting adjusters or claims professionals.
• Strong organizational and time-management skills.
• Ability to effectively prioritize work and meet deadlines.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently and collaboratively within a team environment.
• High degree of professionalism, reliability, and accountability.
• Adaptability and willingness to learn new systems and processes.

Equal Employment Opportunity & Legal Notices

We are an equal opportunity employer and are committed to creating a diverse and inclusive workforce. The company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Benefits

• Medical, dental, and vision plans to support your health and that of your family.
• A 401(k) plan with employer matching.
• Time‑off policies, including discretionary time off for exempt employees and paid time off for non‑exempt employees.
• Paid holidays.
• Life insurance and short‑term and long‑term disability coverage.

Contact

For more information or to apply, please email [e-mail].